Company Name: Alaska Airlines
Post Name: Customer Service Agent
Qualification: Graduation
Salary: $18/Hour
Location: Concord, USA
The crew
Our airport teams paintings together to move visitors and their property from lower to cabin, developing brilliant stories along the way. Whether patron-facing or backstage, we want to hear from you if you may be welcoming to human beings from all walks of life, assume for your ft, and control a bendy schedule. In go back, you’ll acquire a competitive general rewards package, professional development opportunities, and other advantages which might be all designed to take your places.
Role summary
The customer support Agent is accountable for supporting visitors with travel needs at Alaska airlines (AS). As a member of the passenger carrier crew, this man or woman contributor role responds to guest inquiries and plays numerous obligations in ticketing, check-in, and boarding areas. This is a union represented function.
Key Responsibilities
- Help visitors with tour needs (e.G., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
- Sell tickets and ensure cabin lodges.
- Carry out computer, iPad and office work tasks.
- Evaluate and put together flights by arranging seat assignments and cargo, coordinating unique meals, and enhancements.
- Perform boarding and gate responsibilities (e.G., checking flight tickets, supporting and directing passengers, making bulletins, checking plane, and confirming cabin safety).
- Method and relaxed passenger baggage.
- At the course of management, can be assigned to carry out obligations of varying capacities to make sure whole guest delight.
Additional details
- Have to have an enhanced id/motive force's license or valid Passport at time of rent.
- Flight/motel/tour accomodations and relocation help aren't furnished.
- Digital interviews are not being presented at the moment.
- This role is placed at the SeaTac Airport, remote paintings isn't applicable.
Job-precise enjoy, education & talents
Required
- At the least 6 months of customer service or network provider enjoy.
- Own high-quality interpersonal and communique abilities (e.G., verbal, written, listening).
- Typing velocity of at the least 25 WPM.
- Potential to always raise 50 lbs.
- Must be able to push/pull 50 lbs.
- Should be capable of bend, stoop, squat, attain and draw close.
- Flexibility to paintings varied shifts (e.G., weekends, holidays)
- Ability to take part in paid schooling.
- Ability to study and perform a automatic reservation device.
- Capacity to adapt to performing work in step with set methods.
- Capability to assume needs of others in a fast-paced environment.
- Ought to have an superior identity/driving force's license or valid Passport at time of rent.
- Capability to communicate in English.
- Excessive college diploma or equivalent.
- Minimal age of 18.
- Ought to be legal to work in the U.S.
Airport SIDA Badge requirements
Crucial update for non-team personnel running at an airport or protection hangar: employees will be required to obtain a SIDA badge furnished by way of the airport authority and preserve top standing in order to preserve their SIDA badge. Overview the SIDA Badge necessities record for a complete evaluate.
Job-particular leadership expectancies
Encompass our values to very own protection, do the proper component, be type-hearted, deliver overall performance, and be top notch.
Beginning fee
USD $18.00/Hr.
General Rewards
Alaska airways and Horizon Air pay and benefits can vary by means of agency, vicinity, range of regularly scheduled hours worked, period of employment, and employment popularity.
- Unfastened stand-by means of travel privileges on Alaska airlines & Horizon Air
- Comprehensive well-being programs inclusive of scientific, dental and vision advantages
- Beneficiant 401k healthy application
- Quarterly and annual bonus plans
- Generous excursion and paid day without work
For more data about Alaska/Horizon overall Rewards please go to our career web site and consider the advantages.
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don't know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words "Sorry Sir/Ma'am, I do not know the answer".
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying "May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer "I am not comfortable in English/Hindi. Sir, Can I give the answer in 'your comfortable language'". Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say 'Thank you to your interviewer'
What is remote job?
When a company hires an employee and asks him to work from his home then this working process is called a remote job. The employee is connected with the company remotely. All the work is given and done by employee online. So employee does not need to go to the office to do the work.
Why remote jobs
As we all know that the situation for the last 3 years, is not good because of covid-19. Nobody wants to go out for work. That is the big reason. All job seekers want remote jobs and their family is also stopping them to go out to do a job Because they want to keep their family members safe from covid.
Types of Remote Jobs
There are mainly two types of remote jobs.
1. Telephonic
2. Systematic
A, All the employees come in the telephonic category work on the phone. Mostly two jobs come in this category.
- Customer Support Jobs
- Advisor Jobs
B, All the employees who work on a system (Desktop, Laptop) come in the Systematic category. There are many jobs that come in the category.
- Data Entry Job
- Designer job
- developer job
- Content Writer job
- Video editor job, etc.
