Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: Southwest Airlines
Location: Massachusetts, USA
Educational requirements: Bachelor's Degree
Our company Promise
We're devoted to providing our employees a solid paintings environment with equal opportunity for mastering and personal growth. Creativity and innovation are encouraged for enhancing the effectiveness of Southwest airways. Peculiarly, personnel could be provided the identical subject, admire, and being concerned mindset in the enterprise that they're predicted to share externally with each Southwest consumer.
Job Description:
The human beings of Southwest airways come collectively to supply on our purpose, that is to attach human beings to what’s essential of their lives thru friendly, reliable, and occasional-fee air journey. Our customer service agents expand Hospitality to Southwest’s clients at the price tag counter, baggage carrier workplace, and gate location. Customer support marketers are regularly the primary Southwest employee our customers have interaction with throughout their tour experience and set a hospitable tone for our customers’ trip. They’re friendly, affected person trouble solvers who experience multitasking and operating in a dynamic, safe surroundings.
As a Massachusetts (BDL) customer service Agent, you may anticipate:
- A union-based totally position that includes working assigned shifts based on seniority. Shifts can consist of early mornings, past due evenings, weekends, and vacations.
- Opportunities for overtime and shift pick out-ups. Mandatory overtime is a opportunity primarily based on operational want. *
- U.S. Citizenship or cutting-edge authorization to paintings within the U.S. Required and no current or destiny work authorization sponsorship to be had.
- Fly without spending a dime, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- As much as a 9.3% 401(okay) employer fit, greenback for dollar, per paycheck. **
- Capability for annual ProfitSharing contribution toward retirement - whilst Southwest profits, you earnings. ***
- Discover extra benefits you’ll love: swa.Is/advantages
Southwest airways is an identical opportunity enterprise. We preserve to look for opportunities to reflect the communities we serve, and welcome applicants with numerous thoughts, backgrounds, and experiences.
Job Summary
- Affords mythical customer support by means of managing ticketing, baggage take a look at-in, luggage claims, reservations, statistics inquiries, and resolving proceedings and troubles.
Obligations
- Affords pleasant carrier to and maintains wonderful relationships with all internal and external customers
- Works in a cooperative spirit to make certain the fulfillment of our organization
- Responsible for imparting legendary customer support to humans wanting to travel, use shipment or baggage carrier through attending to their desires
- Handles any component of ticketing and test-in by running a automated point-of-sale machine, boarding, baggage provider, reservations and resolving associated proceedings and issues
- Responsibilities consist of greeting and coping with customers in a well mannered and pleasant manner. Handles coins, exams, credit score playing cards, tour vouchers and coupons as sorts of price for tickets. Computes prices, makes change and balances day by day transactions. Is liable for overage or shortage
- Tests in luggage and cargo. Solutions phone to offer statistics to callers, web page customers, solve issues or complaints and assist as needed. Handles transactions required to board the plane in a well timed and efficient manner
- Deals with mishandled clients because of oversells, not on time or cancelled flights, misplaced, behind schedule, or broken luggage. Resolves such problems fast and inside hints set up via the organisation
- Affords modern-day and correct fare, agenda, reservations, flight arrival/departure information and answers all general inquiries from clients and different visitors to the airport terminal
- Completes paperwork and reviews as required by means of the corporation
- Writes irregularity and grievance reports as required
- Obligations might also vary due to the scale and company of the station
- Have to be capable of meet any physical ability requirements indexed on this description
- Might also perform other process duties as directed through employee's Leaders
Understanding, talents and capabilities
- Ability to type and/or use a pc keyboard with sufficient pace to fulfill needs of the process
- Capable of read documents, observe commands, examine and apprehend ticketing procedures, regulations and guidelines
- Potential to work properly with others as a part of a team, meet the public, and work below demanding conditions
- Have to be able to satisfactorily whole customer service Agent schooling program with an 80% or extra common and an evaluation period
- Must be aware of hazardous situations and be able to deal with emergencies as wanted
- Must work underneath tight time constraints to perform short turns of aircraft
- Have to present a properly-groomed appearance in accordance with the ground Operations employee manual and exertions agreement
- Have to be capable of carry out all activity functions within a limited area
- Have to be capable of successfully communicate verbally by means of phone, face to face and on public address structures
- Ought to possess precise written and oral capabilities
- Ought to be able to speak information and commands verbally or thru radio equipment
Education
- No schooling requirement
Experience
- No enjoy requirement
Licensing/Certification
- Have to be capable of attain a SIDA badge and meet all nearby airport necessities
- Can be required through Station management to achieve a Customs Seal and meet all requirements to paintings worldwide flights
Bodily capabilities
- Have to be capable of lift and/or pass gadgets up to 70 pounds on a regular foundation and repetitively carry and/or move weights of forty to 50 kilos onto raised surfaces
- Ought to be able to climb, bend, kneel and stand on a common basis and for prolonged durations
- Have to keep the ability to wear prescribed uniforms
Different qualifications
- Need to hold a properly-groomed appearance consistent with employer appearance standards as defined in hooked up guidelines
- Need to be a U.S. Citizen or have authorization to paintings within the u.S. As defined via the Immigration Reform Act of 1986
- Have to be at least 18 years of age
- Ought to be capable of comply with agency attendance standards as described in established suggestions
- Potential to paintings shift work and/or beyond regular time
- Overseas language competencies are suited, however no longer required
