Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: Southwest Airlines
Location: Bozeman, USA
Educational Requirements: Bachelor's Degree
Our enterprise Promise
We are dedicated to provide our employees a solid work surroundings with equal opportunity for studying and personal growth. Creativity and innovation are advocated for enhancing the effectiveness of Southwest airlines. Primarily, employees might be supplied the equal challenge, recognize, and being concerned mindset within the corporation that they're anticipated to proportion externally with each Southwest purchaser.
Activity Description:
The humans of Southwest airways come collectively to deliver on our motive, that is to attach humans to what’s essential in their lives via pleasant, reliable, and coffee-cost air travel. Our customer support sellers make bigger Hospitality to Southwest’s clients on the price ticket counter, baggage provider office, and gate place. Customer service marketers are regularly the first Southwest employee our clients interact with for the duration of their travel enjoy and set a hospitable tone for our clients’ ride. They’re friendly, patient hassle solvers who enjoy multitasking and working in a dynamic, secure surroundings.
As a Bozeman (BZN) customer support Agent, you could assume:
- Pay of $20 to $20 consistent with hour*, with the possibility for destiny increase consistent with relevant collective bargaining agreement wage scale. Opportunities for additional time and shift premiums.
- A union-based totally position that consists of running assigned shifts primarily based on seniority. Shifts can encompass early mornings, late evenings, weekends, and vacations.
- Possibilities for time beyond regulation and shift pick out-ups. Obligatory beyond regular time is a possibility based totally on operational need. *
- U.S. Citizenship or cutting-edge authorization to work in the U.S. Required and no contemporary or destiny work authorization sponsorship to be had.
- Fly totally free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- Up to a nine.3% 401(ok) organisation suit, dollar for dollar, consistent with paycheck. **
- Ability for annual ProfitSharing contribution towards retirement - while Southwest earnings, you income. ***
- Explore more blessings you’ll love: swa.Is/advantages
Southwest airlines is an identical opportunity company. We continue to search for opportunities to reflect the groups we serve, and welcome applicants with numerous mind, backgrounds, and stories.
Duties
- Gives pleasant service to and continues fantastic relationships with all inner and external customers
- Works in a cooperative spirit to make sure the achievement of our company
- Responsible for imparting mythical customer support to people wanting to journey, use cargo or luggage carrier by means of attending to their wishes
- Handles any aspect of ticketing and take a look at-in via running a automatic point-of-sale device, boarding, bags carrier, reservations and resolving related lawsuits and problems
- Duties encompass greeting and dealing with customers in a well mannered and friendly way. Handles cash, assessments, credit cards, tour vouchers and coupons as types of charge for tickets. Computes costs, makes exchange and balances day by day transactions. Is answerable for overage or scarcity
- Checks in luggage and load. Answers telephone to offer data to callers, web page clients, clear up problems or court cases and assist as wanted. Handles transactions required to board the aircraft in a well timed and green way
- Offers with mishandled clients due to oversells, not on time or cancelled flights, misplaced, behind schedule, or broken bags. Resolves such troubles speedy and within guidelines established by the business enterprise
- Presents present day and accurate fare, agenda, reservations, flight arrival/departure facts and solutions all popular inquiries from clients and other visitors to the airport terminal
- Completes forms and reports as required by means of the corporation
- Writes irregularity and complaint reports as required
- Responsibilities may additionally range due to the scale and employer of the station
- Need to be capable of meet any physical capability necessities indexed on this description
- May additionally perform other process responsibilities as directed via worker's Leaders
Knowledge, capabilities and abilties
- Ability to kind and/or use a computer keyboard with enough speed to fulfill demands of the task
- Able to read files, follow commands, learn and understand ticketing approaches, guidelines and policies
- Capacity to work well with others as part of a team, meet the general public, and paintings below traumatic conditions
- Should be capable of satisfactorily whole customer service Agent education software with an eighty% or more common and an evaluation duration
- Must be aware of dangerous situations and be able to manage emergencies as wished
- Should work beneath tight time constraints to perform short turns of aircraft
- Have to gift a nicely-groomed appearance in accordance with the ground Operations employee guide and labor settlement
- Should be capable of perform all job features within a restrained space
- Ought to be capable of efficiently communicate verbally by using smartphone, head to head and on public deal with structures
- Have to possess properly written and oral talents
- Must be capable of talk records and instructions verbally or thru radio gadget
Education
- No education requirement
Experience
- No experience requirement
Licensing/Certification
- Must be able to reap a SIDA badge and meet all neighborhood airport requirements
- May be required via Station leadership to attain a Customs Seal and meet all necessities to paintings international flights
- Bodily competencies
- Ought to be able to elevate and/or flow objects up to 70 kilos on a normal foundation and repetitively elevate and/or flow weights of forty to 50 kilos onto raised surfaces
- Should be capable of climb, bend, kneel and stand on a frequent basis and for extended intervals
- Should maintain the ability to wear prescribed uniforms
Other qualifications
- Ought to keep a well-groomed appearance consistent with organisation appearance requirements as defined in set up suggestions
- Need to be a U.S. Citizen or have authorization to work within the u.S.A. As described by using the Immigration Reform Act of 1986
- Have to be at least 18 years of age
- Have to be able to observe business enterprise attendance requirements as described in installed guidelines
- Ability to paintings shift paintings and/or extra time
- Foreign language abilties are ideal, however not required
