Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: Southwest Airlines
Location: Lincoln, USA
Educational Requirements: Bachelor's Degree
Our enterprise Promise
We are committed to offer our employees a solid paintings environment with same opportunity for studying and personal boom. Creativity and innovation are endorsed for enhancing the effectiveness of Southwest airways. Specially, employees will be supplied the same difficulty, recognize, and worrying mindset inside the organisation that they are anticipated to proportion externally with every Southwest client.
Activity Description:
The people of Southwest airways come together to supply on our motive, which is to attach humans to what’s critical of their lives through friendly, dependable, and low-fee air journey. Our customer support dealers increase Hospitality to Southwest’s customers on the price ticket counter, bags carrier office, and gate region. Customer support sellers are regularly the first Southwest worker our customers interact with for the duration of their travel experience and set a hospitable tone for our customers’ ride. They’re friendly, affected person hassle solvers who enjoy multitasking and working in a dynamic, safe surroundings.
As a Lincoln (BZN) customer support Agent, you can anticipate:
- Pay of $20 to $20 in step with hour*, with the opportunity for destiny growth in keeping with relevant collective bargaining settlement salary scale. Opportunities for time beyond regulation and shift rates.
- A union-based position that consists of operating assigned shifts based totally on seniority. Shifts can encompass early mornings, late evenings, weekends, and holidays.
- Opportunities for overtime and shift pick-ups. Obligatory extra time is an opportunity based totally on operational want. *
- U.S. Citizenship or cutting-edge authorization to paintings inside the U.S. is Required and no modern-day or destiny paintings authorization sponsorship to be had.
- Fly without spending a dime, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- Up to a nine.Three% 401(k) agency in shape, greenback for dollar, per paycheck. **
- Capacity for annual ProfitSharing contribution in the direction of retirement - whilst Southwest profits, you earnings. ***
- Explore extra advantages you’ll love: swa.Is/blessings
Southwest airlines is an equal possibility employer. We preserve to search for opportunities to reflect the groups we serve, and welcome applicants with diverse mind, backgrounds, and stories.
Obligations
- Gives friendly carrier to and maintains positive relationships with all inner and external customers
- Works in a cooperative spirit to make certain the fulfillment of our business enterprise
- Responsible for providing legendary customer support to people needing to tour, use shipment or luggage provider by using attending to their needs
- Handles any element of ticketing and check-in by using working a computerized factor-of-sale device, boarding, bags service, reservations and resolving associated complaints and troubles
- Duties include greeting and managing customers in a well mannered and friendly way. Handles cash, checks, credit score playing cards, travel vouchers and coupons as kinds of price for tickets. Computes fees, makes trade and balances each day transactions. Is accountable for overage or shortage
- Assessments in luggage and load. Solutions telephone to offer statistics to callers, web page customers, resolve troubles or complaints and help as needed. Handles transactions required to board the aircraft in a timely and green way
- Deals with mishandled customers due to oversells, behind schedule or cancelled flights, lost, not on time, or broken bags. Resolves such troubles quickly and within suggestions mounted by using the company
- Provides contemporary and correct fare, agenda, reservations, flight arrival/departure statistics and solutions all fashionable inquiries from clients and other visitors to the airport terminal
- Completes bureaucracy and reports as required by using the enterprise
- Writes irregularity and grievance reports as required
- Responsibilities may range due to the size and business enterprise of the station
- Ought to be able to meet any physical potential requirements listed in this description
- May also perform different job responsibilities as directed with the aid of worker's Leaders
Know-how, abilties and abilities
- Potential to type and/or use a laptop keyboard with enough pace to satisfy demands of the job
- Able to examine documents, comply with instructions, study and recognize ticketing strategies, guidelines and guidelines
- Capacity to work properly with others as a part of a group, meet the public, and work below worrying conditions
- Need to be able to satisfactorily complete customer service Agent education software with an eighty% or extra average and an assessment length
- Need to be aware about risky situations and be able to cope with emergencies as wished
- Should paintings beneath tight time constraints to accomplish short turns of plane
- Must present a nicely-groomed appearance according with the ground Operations worker handbook and exertions agreement
- Should be able to perform all process features inside a restrained space
- Must be able to successfully speak verbally by using phone, face to face and on public cope with structures
- Should own appropriate written and oral capabilities
- Must be capable of talk statistics and instructions verbally or thru radio gadget
Training
- No training requirement
Revel in
- No enjoy requirement
Licensing/Certification
- Should be able to attain a SIDA badge and meet all local airport requirements
- May be required through Station management to reap a Customs Seal and meet all requirements to paintings worldwide flights
Physical skills
- Need to be capable of elevate and/or circulate objects as much as 70 kilos on a normal basis and repetitively lift and/or flow weights of 40 to 50 kilos onto raised surfaces
- Need to be capable of climb, bend, kneel and stand on a common foundation and for extended periods
- Have to maintain the capacity to put on prescribed uniforms
Other qualifications
- Need to preserve a well-groomed look consistent with business enterprise look standards as described in installed hints
- Ought to be a U.S. Citizen or have authorization to paintings within the u.S.A. As defined via the Immigration Reform Act of 1986
- Have to be at the least 18 years of age
- Must be able to comply with organization attendance requirements as described in established hints
- Capacity to paintings shift work and/or beyond regular time
- Foreign language talents are acceptable, however now not required
