Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: Southwest Airlines
Location: Denver, USA
Educational Requirements: Bachelor's Degree
We're devoted to provide our employees a solid paintings surroundings with equal opportunity for gaining knowledge of and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest airlines. Especially, personnel might be provided the same difficulty, admire, and being concerned mindset inside the corporation that they're anticipated to percentage externally with each Southwest consumer.
Process Description:
The human beings of Southwest airways come together to deliver on our reason, that is to attach human beings to what’s crucial of their lives via friendly, dependable, and occasional-value air travel. Our customer service marketers extend Hospitality to Southwest’s customers on the ticket counter, bags provider workplace, and gate location. Customer service retailers are often the primary Southwest employee our clients engage with in the course of their journey experience and set a hospitable tone for our clients’ experience. They’re friendly, patient problem solvers who revel in multitasking and working in a dynamic, secure environment.
As a Denver (BZN) customer support Agent, you could anticipate:
- Pay of $20 to $20 in step with hour*, with the opportunity for future growth consistent with relevant collective bargaining settlement wage scale. Possibilities for extra time and shift premiums.
- A union-based totally function that includes working assigned shifts primarily based on seniority. Shifts can include early mornings, overdue evenings, weekends, and vacations.
- Possibilities for overtime and shift choose-ups. Obligatory beyond regular time is a possibility based totally on operational need. *
- U.S. Citizenship or contemporary authorization to paintings in the U.S. Required and no cutting-edge or destiny work authorization sponsorship to be had.
- Fly free of charge, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- As much as a 9.Three% 401(ok) employer match, dollar for dollar, per paycheck. **
- Capacity for annual ProfitSharing contribution towards retirement - whilst Southwest earnings, you earnings. ***
- Discover more benefits you’ll love: swa.Is/benefits
Southwest airlines is an equal opportunity organisation. We keep to search for opportunities to mirror the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Duties
- Affords friendly carrier to and maintains wonderful relationships with all internal and external clients
- Works in a cooperative spirit to make sure the success of our business enterprise
- Responsible for imparting mythical customer service to humans desiring to travel, use shipment or bags provider with the aid of attending to their desires
- Handles any issue of ticketing and test-in via running a automatic point-of-sale device, boarding, luggage service, reservations and resolving related court cases and problems
- Duties encompass greeting and coping with clients in a well mannered and pleasant manner. Handles coins, checks, credit cards, travel vouchers and coupons as kinds of payment for tickets. Computes prices, makes change and balances daily transactions. Is answerable for overage or shortage
- Assessments in luggage and cargo. Solutions phone to provide information to callers, page clients, solve troubles or court cases and assist as wished. Handles transactions required to board the aircraft in a well timed and efficient way
- Offers with mishandled clients due to oversells, behind schedule or cancelled flights, misplaced, not on time, or damaged luggage. Resolves such problems fast and inside guidelines set up by using the employer
- Affords cutting-edge and correct fare, schedule, reservations, flight arrival/departure facts and answers all trendy inquiries from clients and other site visitors to the airport terminal
- Completes forms and reports as required by the employer
- Writes irregularity and grievance reports as required
- Responsibilities may additionally range because of the dimensions and employer of the station
- Have to be capable of meet any bodily potential necessities listed on this description
- Can also carry out other task obligations as directed by means of employee's Leaders
Information, competencies and capabilities
- Ability to type and/or use a computer keyboard with enough velocity to satisfy demands of the activity
- Capable of read files, follow instructions, study and recognize ticketing approaches, policies and regulations
- Potential to work properly with others as a part of a crew, meet the general public, and work below stressful situations
- Have to be capable of satisfactorily entire customer support Agent training software with an eighty% or more common and an evaluation period
- Have to be aware about hazardous conditions and be able to handle emergencies as wished
- Should paintings underneath tight time constraints to accomplish short turns of aircraft
- Have to gift a nicely-groomed appearance according with the floor Operations employee manual and exertions settlement
- Should be able to perform all process functions within a limited space
- Ought to be able to successfully talk verbally by means of phone, head to head and on public address structures
- Should own excellent written and oral skills
- Need to be able to talk information and commands verbally or through radio device
Education
- No schooling requirement
Revel in
- No enjoy requirement
Licensing/Certification
- Ought to be able to acquire a SIDA badge and meet all neighborhood airport requirements
- Can be required by Station leadership to reap a Customs Seal and meet all necessities to work worldwide flights
Physical abilities
- Must be capable of lift and/or circulate gadgets up to 70 kilos on a normal foundation and repetitively raise and/or move weights of 40 to 50 pounds onto raised surfaces
- Ought to be capable of climb, bend, kneel and stand on a common basis and for extended durations
- Have to preserve the potential to wear prescribed uniforms
Other qualifications
- Should maintain a well-groomed look consistent with business enterprise look requirements as described in established pointers
- Need to be a U.S. Citizen or have authorization to paintings within the u.S.A. As described with the aid of the Immigration Reform Act of 1986
- Have to be at least 18 years of age
- Ought to be able to follow corporation attendance standards as defined in mounted pointers
- Potential to work shift paintings and/or beyond regular time
- Overseas language abilities are suited, but no longer required
