Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: Southwest Airlines
Location: Springfield, USA
Educational Requirements: Bachelor's Degree
We're devoted to offer our personnel a solid work surroundings with same possibility for learning and private growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest airlines. In particular, employees will be provided the identical subject, recognize, and caring mind-set within the agency that they are expected to share externally with every Southwest client.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- As much as a nine.3% 401(okay) organisation healthy, greenback for dollar, of your eligible pay, in line with paycheck**
- Capacity for annual profitsharing contribution closer to retirement - whilst Southwest earnings, you earnings***
- Explore greater benefits you’ll love: https://careers.Southwestair.Com/benefits
The people of Southwest airlines come collectively to deliver on our cause, that is to attach humans to what’s important in their lives through friendly, dependable, and low-price air travel. Our customer service dealers extend Hospitality to Southwest’s clients on the price ticket counter, baggage provider workplace, and gate area. Customer support retailers are frequently the first Southwest worker our clients engage with all through their travel revel in and set a hospitable tone for our clients’ trip. They’re pleasant, patient trouble solvers who enjoy multitasking and running in a dynamic, secure environment.
Additional information:
- A union-based role that consists of working assigned shifts based on seniority. Shifts can encompass early mornings, overdue evenings, weekends, and holidays.
- U.S. Citizenship or present day authorization to paintings in the U.S. Required and no contemporary or destiny paintings authorization sponsorship available.
Southwest airways is an equal possibility enterprise. We preserve to look for possibilities to mirror the groups we serve, and welcome candidates with various mind, backgrounds, and experiences.
Responsibilities
***For externals simplest:
Southwest airlines will remember your hobby for the CHS customer service Agent position in case you are currently a resident of the country of South Carolina.
In case you aren't selected for this process posting, you'll now not be eligible to reapply for this position in CHS for one year from the day of interview***
- Affords friendly carrier to and continues advantageous relationships with all internal and outside clients
- Works in a cooperative spirit to make certain the fulfillment of our employer
- Liable for providing legendary customer support to human beings needing to tour, use cargo or luggage service with the aid of getting to their wishes
- Handles any issue of ticketing and check-in with the aid of working a computerized point-of-sale machine, boarding, bags service, reservations and resolving associated lawsuits and issues
- Responsibilities consist of greeting and managing clients in a polite and pleasant manner. Handles coins, tests, credit cards, travel vouchers and coupons as styles of fee for tickets. Computes fees, makes trade and balances each day transactions. Is answerable for overage or shortage
- Checks in bags and load. Answers phone to provide information to callers, page customers, solve problems or proceedings and help as wished. Handles transactions required to board the plane in a well timed and green manner
- Offers with mishandled customers due to oversells, not on time or cancelled flights, lost, behind schedule, or damaged luggage. Resolves such problems quick and within suggestions established through the corporation
- Affords present day and accurate fare, schedule, reservations, flight arrival/departure records and solutions all general inquiries from customers and different site visitors to the airport terminal
- Completes paperwork and reports as required by way of the agency
- Writes irregularity and criticism reviews as required
- Responsibilities may also range because of the size and agency of the station
- Have to be capable of meet any bodily potential requirements listed on this description
- May carry out other job obligations as directed with the aid of employee's Leaders
Information, abilties and abilities
- Capability to type and/or use a pc keyboard with enough velocity to meet demands of the task
- Able to study files, follow instructions, study and recognize ticketing methods, guidelines and regulations
- Ability to paintings properly with others as part of a group, meet the general public, and paintings below traumatic situations
- Should be able to satisfactorily entire customer support Agent training application with an eighty% or extra common and an assessment duration
- Ought to be aware of hazardous situations and be capable of handle emergencies as wished
- Ought to work beneath tight time constraints to perform brief turns of plane
- Have to gift a well-groomed appearance in accordance with the ground Operations employee manual and labor agreement
- Have to be able to carry out all activity functions inside a limited space
- Ought to be able to effectively talk verbally through phone, head to head and on public cope with structures
- Have to own precise written and oral competencies
- Ought to be capable of speak statistics and commands verbally or via radio system
Schooling
- No schooling requirement
Experience
- No experience requirement
Licensing/Certification
- Should be able to acquire a SIDA badge and meet all neighborhood airport necessities
- May be required by means of Station leadership to gain a Customs Seal and meet all necessities to paintings worldwide flights
Physical talents
- Should be able to elevate and/or flow objects up to 70 kilos on a everyday basis and repetitively raise and/or pass weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel and stand on a common foundation and for extended intervals
- Must hold the capacity to wear prescribed uniforms
Other qualifications
- Have to keep a properly-groomed look consistent with corporation appearance requirements as described in installed pointers
- Need to be a U.S. Citizen or have authorization to paintings in the united states as described by means of the Immigration Reform Act of 1986
- Need to be as a minimum 18 years of age
- Must be capable of comply with corporation attendance standards as defined in set up hints
- Capacity to work shift work and/or overtime
- Overseas language abilities are suitable, however now not required
