Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: Southwest Airlines
Location: Montgomery, USA
Educational Requirements: Bachelor's Degree
Our enterprise Promise
We are committed to offer our personnel a strong work environment with same possibility for learning and personal growth. Creativity and innovation are recommended for improving the effectiveness of Southwest airways. Primarily, employees might be furnished the equal problem, respect, and worrying mind-set in the organization that they're predicted to proportion externally with every Southwest patron.
Process Description:
The human beings of Southwest airways come together to supply on our reason, which is to connect people to what’s crucial in their lives thru pleasant, dependable, and low-price air travel. Our customer service retailers extend Hospitality to Southwest’s clients at the price ticket counter, bags provider office, and gate vicinity. Customer support dealers are often the primary Southwest worker our customers have interaction with at some stage in their journey enjoy and set a hospitable tone for our customers’ experience. They’re pleasant, affected person problem solvers who experience multitasking and running in a dynamic, safe environment.
As a Montgomery(BZN) customer service Agent, you can assume:
- Pay of $20 to $20 per hour*, with the possibility for future boom in step with relevant collective bargaining settlement salary scale. Possibilities for time beyond regulation and shift rates.
- A union-based totally position that consists of working assigned shifts based totally on seniority. Shifts can consist of early mornings, overdue evenings, weekends, and vacations.
- Possibilities for extra time and shift choose-ups. Obligatory extra time is a opportunity based totally on operational want. *
- U.S. Citizenship or cutting-edge authorization to work in the U.S. Required and no modern-day or destiny work authorization sponsorship to be had.
- Fly totally free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- Up to a nine.3% 401(k) enterprise match, greenback for greenback, consistent with paycheck. **
- Ability for annual ProfitSharing contribution closer to retirement - when Southwest income, you income. ***
- Explore more blessings you’ll love: swa.Is/benefits
Southwest airlines is an identical possibility employer. We maintain to search for possibilities to mirror the groups we serve, and welcome applicants with diverse mind, backgrounds, and reports.
Obligations
- Offers pleasant service to and continues fantastic relationships with all internal and outside clients
- Works in a cooperative spirit to make certain the fulfillment of our employer
- Liable for imparting legendary customer service to people needing to journey, use cargo or baggage service with the aid of attending to their desires
- Handles any thing of ticketing and check-in by using working a automatic point-of-sale machine, boarding, bags provider, reservations and resolving associated lawsuits and problems
- Duties consist of greeting and coping with customers in a polite and pleasant way. Handles coins, checks, credit playing cards, journey vouchers and coupons as forms of price for tickets. Computes costs, makes trade and balances each day transactions. Is answerable for overage or scarcity
- Tests in bags and cargo. Answers smartphone to offer facts to callers, page clients, clear up issues or court cases and assist as wanted. Handles transactions required to board the plane in a timely and green way
- Offers with mishandled clients because of oversells, delayed or cancelled flights, misplaced, delayed, or damaged luggage. Resolves such issues speedy and within suggestions hooked up by way of the enterprise
- Presents cutting-edge and accurate fare, agenda, reservations, flight arrival/departure records and solutions all widespread inquiries from customers and different site visitors to the airport terminal
- Completes bureaucracy and reports as required with the aid of the agency
- Writes irregularity and criticism reports as required
- Obligations can also range because of the size and organization of the station
- Need to be able to meet any physical potential requirements listed on this description
- May additionally carry out different activity responsibilities as directed by way of worker's Leaders
Know-how, abilties and abilities
- Potential to type and/or use a pc keyboard with enough velocity to satisfy needs of the task
- Capable of examine documents, comply with commands, research and understand ticketing procedures, guidelines and rules
- Capacity to work properly with others as a part of a team, meet the public, and paintings beneath disturbing conditions
- Ought to be capable of satisfactorily entire customer support Agent education application with an eighty% or extra average and an assessment period
- Need to be aware of hazardous conditions and be able to cope with emergencies as needed
- Must paintings beneath tight time constraints to accomplish short turns of plane
- Have to present a well-groomed appearance according with the ground Operations employee manual and exertions settlement
- Ought to be able to carry out all activity functions inside a constrained space
- Ought to be capable of efficaciously communicate verbally via telephone, head to head and on public deal with structures
- Ought to possess properly written and oral abilties
- Ought to be capable of talk information and instructions verbally or thru radio device
Education
- No education requirement
Revel in
- No experience requirement
Licensing/Certification
- Have to be able to acquire a SIDA badge and meet all nearby airport necessities
- May be required through Station leadership to achieve a Customs Seal and meet all requirements to paintings international flights
Bodily abilities
- Should be capable of carry and/or move items as much as 70 kilos on a everyday basis and repetitively raise and/or flow weights of 40 to 50 pounds onto raised surfaces
- Should be capable of climb, bend, kneel and stand on a frequent foundation and for prolonged periods
- Should preserve the capacity to wear prescribed uniforms
Other qualifications
- Need to preserve a well-groomed appearance in keeping with company appearance standards as described in installed recommendations
- Have to be a U.S. Citizen or have authorization to paintings in the u.S. As defined with the aid of the Immigration Reform Act of 1986
- Have to be as a minimum 18 years of age
- Should be able to comply with organization attendance standards as defined in hooked up pointers
- Capability to paintings shift work and/or overtime
- Foreign language talents are perfect, but now not required
