Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: Southwest Airlines
Location: Helena, USA
Educational Requirements: Bachelor's Degree
Our agency Promise
We're devoted to providing our employees a stable painting environment with identical possibilities for getting to know and personal growth. Creativity and innovation are endorsed for improving the effectiveness of Southwest Airways. Peculiarly, personnel could be furnished the equal subject, admire, and worrying mindset inside the organization that they may be anticipated to percentage externally with every Southwest consumer.
Job Description:
Pay & blessings:
Pay of $20.00 to $20.00 per hour*, with the possibility for future boom according to applicable collective bargaining agreement wage scale. Opportunities for overtime and shift charges.
Benefits you’ll love:
- Fly at no cost, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.Three% 401(okay) agency healthy, greenback for dollar, of your eligible pay, in step with paycheck**
- Potential for annual profit sharing contribution toward retirement - while Southwest income, you income***
- Explore extra benefits you’ll love: https://careers.Southwestair.Com/blessings
The humans of Southwest Airlines come collectively to supply on our motive, which is to connect people to what’s essential in their lives via friendly, reliable, and low-cost air tours. Our customer service retailers extend Hospitality to Southwest’s clients at the ticket counter, baggage carrier workplace, and gate place. Customer support marketers are regularly the primary Southwest personnel our clients interact with during their travel experience and set a hospitable tone for our clients’ rides. They’re friendly, affected-person trouble solvers who experience multitasking and working in dynamic, safe surroundings.
Extra info:
- A union-based function that consists of running assigned shifts based totally on seniority. Shifts can consist of early mornings, overdue evenings, weekends, and holidays.
- U.S. Citizenship or cutting-edge authorization to paintings inside the U.S. is Required and no modern or destiny work authorization sponsorship is to be had.
In case you aren't decided on for this actual activity role after interviewing, you'll not be eligible to reapply for this role in Buffalo Niagara Global Airport (BUF) for 365 days from the day of the interview
Southwest Airlines will don't forget your interest for the Buffalo Niagara global Airport (BUF) customer service Age function simplest if you are currently a resident of the kingdom of latest York
Southwest airways is an identical possibility employer. We preserve to search for possibilities to mirror the communities we serve, and welcome applicants with various thoughts, backgrounds, and stories.
Obligations
- Offers pleasant provider to and continues fine relationships with all internal and outside customers
- Works in a cooperative spirit to make certain the success of our employer
- Liable for supplying legendary customer service to humans needing to travel, use cargo or bags service by using attending to their wishes
- Handles any issue of ticketing and test-in via operating a automatic factor-of-sale machine, boarding, baggage service, reservations and resolving associated proceedings and issues
- Responsibilities consist of greeting and handling customers in a well mannered and friendly manner. Handles cash, tests, credit score playing cards, journey vouchers and coupons as forms of fee for tickets. Computes fees, makes alternate and balances daily transactions. Is liable for overage or shortage
- Tests in luggage and cargo. Solutions telephone to offer facts to callers, web page clients, remedy troubles or court cases and assist as wanted. Handles transactions required to board the aircraft in a timely and efficient manner
- Offers with mishandled clients due to oversells, not on time or cancelled flights, misplaced, behind schedule, or damaged baggage. Resolves such troubles quickly and within recommendations installed through the business enterprise
- Gives modern-day and correct fare, schedule, reservations, flight arrival/departure data and solutions all widespread inquiries from customers and other traffic to the airport terminal
- Completes paperwork and reviews as required with the aid of the employer
- Writes irregularity and complaint reports as required
- Obligations can also vary because of the size and organisation of the station
- Have to be capable of meet any physical capability requirements listed in this description
- May additionally carry out other process duties as directed via worker's Leaders
Expertise, competencies, and abilties
- Potential to type and/or use a pc keyboard with sufficient velocity to satisfy needs of the task
- Able to read documents, observe instructions, study and apprehend ticketing processes, regulations and guidelines
- Capability to work properly with others as a part of a crew, meet the public, and paintings under annoying situations
- Ought to be capable of satisfactorily whole customer support Agent education program with an eighty% or greater common and an evaluation period
- Should be aware about risky conditions and be able to deal with emergencies as wished
- Have to work underneath tight time constraints to accomplish short turns of plane
- Need to present a nicely-groomed appearance in accordance with the floor Operations employee manual and exertions agreement
- Must be able to perform all task capabilities inside a restricted space
- Need to be capable of successfully communicate verbally via telephone, head to head and on public cope with systems
- Must possess top written and oral abilities
- Should be able to talk facts and commands verbally or through radio gadget
Schooling
- No education requirement
Enjoy
- No enjoy requirement
Licensing/Certification
- Have to be capable of obtain a SIDA badge and meet all local airport necessities
- May be required by means of Station management to acquire a Customs Seal and meet all necessities to paintings worldwide flights
Bodily capabilities
- Must be capable of elevating and/or flow gadgets as much as 70 kilos on an everyday foundation and repetitively lift and/or move weights of 40 to 50 kilos onto raised surfaces
- Should be able to climb, bend, kneel and stand on a frequent basis and for prolonged durations
- Have to preserve the capacity to wear prescribed uniforms
Other qualifications
- Have to hold a nicely-groomed appearance in line with company appearance requirements as described in set up recommendations
- Need to be a U.S. Citizen or have the authorization to work in the united states as defined through the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be capable of observing corporation attendance requirements as described in established guidelines
- Capability to paintings shift paintings and/or overtime
- Foreign language capabilities are applicable, however no longer required
