Job Responsibilities: Customer Service Agent
Salary: $20-30/Hour
Company: Southwest Airlines
Location: USA
Educational Requirements: Bachelor's Degree
Full Job Description:
We are committed to providing our employees with a stable work environment and equal opportunities for learning and personal growth. Creativity and innovation are encouraged to improve Southwest Airlines' performance. In particular, employees will benefit from the same concern, respect and quality of care within the organization that they are expected to share with all Southwest customers.
Job description:
Fees and Benefits:
Compensation of $18.50 to $18.50 per hour*, with the possibility of future increases according to the applicable collective bargaining agreement. Possibility of overtime and exchange rate.
Benefits you'll love:
Fly free, as a privilege, on any empty seat on all Southwest flights (your dependents are eligible)
Up to 9.3% 401(k) company match, dollar-for-dollar, of your earnings, per salary***
An annual benefit distribution contribution can be made for retirement - after Southwest benefits, you will benefit ***
Check out more benefits you'll love: https://careers.southwestair.com/benefits
Southwest Airlines travelers come together to achieve our mission of connecting people to what's important in their lives through easy, reliable and affordable air travel. Our customer service staff provides hospitality to Southwest customers at the counter, baggage service desk, and gate. Customer Service Managers are often the first Southwest employees our customers interact with during their travel experience and set the hospitality tone for our customers' journeys. They are friendly and patient problem solvers who enjoy multi-tasking and working in a fast paced environment.
Other details:
Group-based work that includes shifts assigned based on seniority. Shifts may include early mornings, late evenings, weekends and holidays.
No US or current authorization to work in the United States is required and no current or future work authorization is available. Southwest Airlines is an equal opportunity employer. We continue to seek opportunities to showcase the community we serve and welcome applicants with diverse perspectives, backgrounds and experiences. Work
Provides friendly service and maintains good relationships with all internal and external customers
Working in a collaborative spirit to ensure the success of our business
It is responsible for providing people who want to travel, use cargo or cargo by meeting their needs.
Manages all aspects of ticketing and check-in by operating the computerized sales process, check-in, baggage handling, reservations, and resolving complaints and related issues.
Duties include greeting and handling customers in a courteous and friendly manner. Use cash, checks, credit cards, travel vouchers and coupons as payment methods for tickets. Calculates bills, gives change and handles daily transactions. It deals with excess or deficiency
Baggage and luggage inspection. Answers the phone to provide information to callers, inform customers, resolve problems or complaints, and assist as needed. Manage the transactions necessary to get on the plane quickly and efficiently
Businesses and customers are not responsible for cancellations, delays or cancellations, lost, delayed or damaged flights. Handles such issues promptly and in accordance with established company guidelines
Provides current and accurate airfares, schedules, reservations, flight arrival/departure information and responds to general inquiries from customers and other visitors to the airport.
Complete the forms and reports required by the company
Writes error reports and complaints as required
Services may vary due to station size and configuration
Must be able to meet all physical ability requirements listed in this description
May perform other duties as assigned by senior staff
