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Job Responsibilities: Customer Service Associate
Salary: $20-30/Hour
Company: Amazon
Location: Tucson, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
**Saudi Nationals simplest**
Our Amazon touch centers work in the direction of a single purpose: to supply the satisfactory feasible support revel in to our customers. To try this, our CS Operations teams are empowered and predicted to assume like owners. We remedy problems the first time in order that customers have an convenient revel in on every occasion.
Constructing on Amazon’s global venture of being the Earth’s most purchaser-centric organization’, the customer support crew commenced operations in August 2005 and has grown steadily in length and scope considering the fact that then. Our group individuals are empowered to assume like owners and resolve purchaser troubles thru phone, e mail or stay chat. We operate in a quick-paced, dynamic surroundings and make an effect to millions of clients throughout the globe. Our relentless consciousness on technique improvements has helped us continuously evolve and amplify our cognizance into new business domains.
Key activity responsibilities
Conversation abilities:
- US accurate English degree
- US super communication abilties in (written and verbal)
- US potential to talk successfully and certainly with all customers
- US excellent comprehension capabilities – potential to genuinely apprehend and kingdom the issues clients present
- US capacity to concentrate – comply with customers troubles with out distraction to resolution
- US proper composition talents – capability to compose a grammatically accurate, concise, and correct written reaction
- US potential to paintings independently and within a crew
- Computer expertise/abilties:
- US ability to use a computer computer machine
- US Familiarity with windows running machine, Microsoft Outlook, Microsoft phrase and internet Explorer
- US extraordinary typing competencies
- US Demonstrates understanding of the internet
- US Demonstrates an ability to efficaciously navigate web sites
- US Demonstrates a very good expertise of Outlook packages
- US capacity to correctly adapt to adjustments inside the work surroundings
- Client focus:
- US first rate customer service talents, including keeping awareness on the purchaser problem in a quick-paced environment
- US ability to empathize with and prioritize client wishes
- US Demonstrates interpersonal abilities with a numerous customer base
- US Demonstrates conflict resolution, negotiation, and de-escalation competencies
- US Demonstrates possession to resolve difficult customer issues, escalating while necessary
- US potential to decide client wishes and provide appropriate answers
- US hold ordinary and dependable attendance, together with the daily schedule as assigned
- US bendy with the running schedule; may be predicted to paintings weekends, vacations and events
- US capability to work additional time as required through business - as a whole lot as 60 hours per week, most often going on inside the weeks surrounding the peak season.
Problem-solving competencies:
- US effective hassle fixing abilties such as selection making, time management and on the spot prioritization of obligations as assigned
- US potential to approach troubles logically and rationally
- US motion oriented and self-disciplined
- US organized and element-oriented
- US ability to speedy and efficiently prioritize work time in diverse departments to satisfy enterprise want
- US capability to preserve composure in exceptionally escalated situations
- US qualified applicants will be secure in a multi-tasking, high-strength surroundings. They will be creative and analytical trouble solvers with a passion for awesome customer service
PRIMARY QUALIFICATIONS
- US should have at the very least B1 proficiency in written and spoken English.
- US must be 18 years of age or older
- US Graduate with a minimal qualification of high college degree
- US have to be flexible in rotational shifts including night time shifts
FAVORED QUALIFICATIONS
- US minimal 6+ months of contact middle/ BPO experience in Voice guide is a plus
