Job Responsibilities: Customer Service Associate
Salary: $20-30/Hour
Company: Amazon
Location: Des Moines, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Our Amazon touch centers work towards a single goal: to deliver the best possible guide revel in to our customers. To do this, our CS Operations groups are empowered and predicted to suppose like owners. We resolve troubles the primary time so that clients have an effortless revel in each time. Constructing on Amazon’s global challenge of being the ‘Earth’s maximum purchaser-centric business enterprise’, the customer support group commenced operations in August 2005 and has grown progressively in size and scope considering then. Our group participants are empowered to suppose like owners and remedy patron troubles thru smartphone, email or stay chat. We operate in a fast-paced, dynamic environment and make an impact to hundreds of thousands of clients throughout the globe. Our relentless attention on system improvements has helped us constantly evolve and increase our attention into new commercial enterprise domain names.
BASIC QUALIFICATIONS
- Information and competencies Required
Verbal exchange abilities:
- Great Spoken Language proficiency in English
- Superb communication abilties in (written and verbal)
- Capability to speak efficiently and in reality with all customers
- First rate documentation abilties
- Exact comprehension abilities – capability to genuinely recognize and country the troubles customers present
- Capacity to pay attention – follow clients problems without distraction to decision
- Properly composition abilities – potential to compose a grammatically accurate, concise, and accurate written reaction
- Paintings effectively in a team environment in addition to independently
Computer know-how/competencies:
- Capability to use a computing device laptop machine
- Familiarity with home windows running device, Microsoft Outlook, Microsoft word and net Explorer
- Top notch typing capabilities
- Demonstrates information of the internet, Amazon.Com website, and competitor web sites
- Demonstrates an potential to efficaciously navigate web sites
- Demonstrates a gifted information of email packages
- Demonstrates an potential to research in various media
- Potential to successfully adapt to changes within the work surroundings
Consumer consciousness:
- First rate customer support abilties, which includes maintaining recognition on the customer problem in a fast-paced surroundings
- Capability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a numerous purchaser base
- Demonstrates conflict resolution, negotiation, and de-escalation capabilities
- Demonstrates ownership to clear up difficult client issues, escalating when necessary
- Capacity to determine consumer needs and offer suitable answers
- Preserve ordinary and dependable attendance, along with the day by day time table as assigned
- Bendy with the working agenda; may be anticipated to paintings weekends, vacations and events
- Capacity to paintings time beyond regulation as required via commercial enterprise - as a lot as 60 hours per week, most customarily taking place inside the weeks surrounding the Christmas vacation season
Problem-Solving Competencies:
- Effective problem solving capabilities inclusive of choice making, time management and instant prioritization of duties as assigned
- Capacity to method troubles logically and rationally
- Action orientated and self-disciplined
- Organized and detail-oriented
- Capability to speedy and correctly prioritize paintings time in numerous departments to meet enterprise need
- Capability to preserve composure in relatively escalated conditions
- Qualified candidates can be comfortable in a multi-tasking, high-electricity surroundings. They may be innovative and analytical trouble solvers with a ardour for extraordinary customer support
