Job Responsibilities: Customer Service Associate
Salary: $20-30/Hour
Company: Amazon
Location: Annapolis, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Our Amazon touch facilities work towards a single goal: to deliver the exceptional feasible help experience to our clients. To do that, our CS Operations teams are empowered and predicted to assume like owners. We solve troubles the first time so that clients have an effortless enjoy every time. Constructing on Amazon’s international assignment of being the ‘Earth’s most consumer-centric organisation’, the customer service team started operations in August 2005 and has grown gradually in length and scope in view that then. Our crew individuals are empowered to suppose like proprietors and solve client problems thru cellphone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to hundreds of thousands of clients across the globe. Our relentless cognizance on process improvements has helped us constantly evolve and amplify our awareness into new business domain names.
PRIMARY QUALIFICATIONS
Knowledge and abilties Required
Communication competencies:
- Splendid Spoken Language talent in English
- Excellent communique competencies in (written and verbal)
- Ability to talk successfully and honestly with all clients
- Tremendous documentation abilities
- Suitable comprehension competencies – capacity to definitely apprehend and nation the troubles customers present
- Ability to pay attention – follow clients troubles with out distraction to resolution
- Excellent composition abilties – capability to compose a grammatically correct, concise, and accurate written reaction
- Work successfully in a crew environment as well as independently
PC EXPERTISE/COMPETENCIES:
- Capability to use a laptop laptop device
- Familiarity with windows working machine, Microsoft Outlook, Microsoft word and internet Explorer
- Great typing skills
- Demonstrates expertise of the net, Amazon.Com internet site, and competitor web sites
- Demonstrates an potential to successfully navigate websites
- Demonstrates a talented expertise of electronic mail applications
- Demonstrates an capability to research in diverse media
- Ability to correctly adapt to adjustments within the work environment
Consumer focus:
- Wonderful customer support competencies, which include retaining focus at the client trouble in a fast-paced environment
- Ability to empathize with and prioritize client desires
- Demonstrates interpersonal talents with a numerous customer base
- Demonstrates conflict resolution, negotiation, and de-escalation abilties
- Demonstrates possession to solve hard customer troubles, escalating while important
- Ability to decide customer needs and offer suitable solutions
- Hold regular and reliable attendance, inclusive of the every day time table as assigned
- Flexible with the operating time table; can be predicted to work weekends, holidays and activities
- Ability to work beyond regular time as required by means of business - as lots as 60 hours a week, most customarily occurring in the weeks surrounding the Christmas vacation season
Problem fixing skills:
- Powerful hassle solving abilities along with decision making, time control and immediately prioritization of duties as assigned
- Capability to method troubles logically and rationally
- Movement orientated and self-disciplined
- Prepared and detail-orientated
- Capacity to fast and successfully prioritize work time in numerous departments to fulfill commercial enterprise want
- Capacity to maintain composure in exceptionally escalated situations
- Certified applicants could be secure in a multi-tasking, excessive-power surroundings. They may be innovative and analytical problem solvers with a passion for outstanding customer service
