Job Responsibilities: Customer Service Associate
Salary: $20-30/Hour
Company: Amazon
Location: Raleigh, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Our Amazon touch centers work closer to a single goal: to deliver the first-rate possible aid enjoy to our customers. To do that, our CS Operations groups are empowered and anticipated to assume like proprietors. We clear up troubles the first time in order that customers have an easy revel in on every occasion. Constructing on Amazon’s global challenge of being the ‘Earth’s maximum patron-centric employer’, the customer support crew started out operations in August 2005 and has grown step by step in length and scope due to the fact then. Our crew contributors are empowered to think like owners and clear up client problems thru phone, email or live chat. We function in a quick-paced, dynamic environment and make an impact on tens of millions of clients throughout the globe. Our relentless attention to technique upgrades has helped us continuously evolve and enlarge our cognizance into new commercial enterprise domain names.
Primary qualifications
- Understanding and Skills Required
Communication competencies:
- Fantastic Spoken Language talent in English
- Superb communique abilities (written and verbal)
- Capacity to speak effectively and surely with all customers
- Amazing documentation capabilities
- Excellent comprehension talents – the capability to sincerely apprehend and kingdom the issues clients gift
- Ability to pay attention – comply with customers' problems without distraction to decision
- Accurate composition capabilities – the capability to compose a grammatically correct, concise, and accurate written response
- Paintings effectively in a group environment in addition to independently
Computer knowledge/abilities:
- Capability to use a desktop laptop gadget
- Familiarity with home windows running machine, Microsoft Outlook, Microsoft phrase, and net Explorer
- First-rate typing abilities
- Demonstrates know-how of the internet, Amazon.Com internet site, and competitor websites
- Demonstrates an ability to effectively navigate websites
- Demonstrates a talented understanding of e-mail programs
- Demonstrates an ability to analyze diverse media
- Potential to correctly adapt to adjustments inside the paintings environment
Customer focus:
- Splendid customer service abilities, consisting of keeping cognizance of the customer's trouble in quick-paced surroundings
- Capacity to empathize with and prioritize consumer desires
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates struggle with decision, negotiation, and de-escalation abilities
- Demonstrates possession to resolve challenging purchaser issues, escalating whilst important
- Capability to decide purchaser wishes and offer suitable solutions
- Keep everyday and reliable attendance, together with the everyday time table as assigned
- Flexible with the operating timetable; may be anticipated to work weekends, holidays, and occasions
- Ability to paintings beyond regular time as required by means of business - as tons as 60 hours a week, most customarily occurring in the weeks surrounding the Christmas excursion season
Hassle-fixing abilties:
- Powerful hassle-solving competencies such as decision-making, time control, and instantaneous prioritization of tasks as assigned
- Ability to method problems logically and rationally
- Motion oriented and self-disciplined
- Prepared and detail-orientated
- Ability to quickly and efficaciously prioritize paintings time in various departments to satisfy enterprise need
- Capability to preserve composure in noticeably escalated situations
- Qualified candidates might be relaxed in a multi-tasking, excessive-electricity environment. They will be creative and analytical trouble solvers with a passion for top-notch customer service
