Job Responsibilities: Customer Service Associate
Salary: $20-30/Hour
Company: Walgreens
Location: USA
Educational Requirements: Bachelor's Degree
Full Job Description:
Customer Experience:
Attract customers and patients by greeting them and helping with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares best practices for customers with all teams to deliver a unique and enjoyable customer experience, including social behaviors (e.g. greeting, looking, courtesy, etc.) and Walgreens service characteristics ( for example, helping, identifying needs, serving until satisfied, etc.).
Work
Provide courteous, friendly, prompt and efficient customer service. Prepares items for sale to customers and recommends imports and/or friendly items.
Registers customer purchases in assigned cash registers, collects cash and remits change as required; cancellation procedures, returns, rain checks, refunds and exchanges as required. Keeps inventory and shelves clean and tidy, records inventory and maintains records. Inventory and price products as required or as directed by the store manager or team leader. Implements company asset protection measures to identify and minimize profit loss.
Ensures compliance with state and local laws regarding regulated products (eg alcoholic beverages and tobacco products). Build and manage presentations, including support, timing, production and product sales. Perform resets and resets as directed. Assists in separating food (eg raw and pre-cooked food) and keeping products according to policies/processes (eg raw and frozen meat on lower shelves). For these consumables, help in the transformation of products, using import, export and products. Have working knowledge of store systems and store equipment.
Provides photo customer services, including digital passport photo services, poster printing and creative machines, sales of recommended promotional photo products. Working on web delivery (viewing orders in Foto Care Plus, filling out orders (select items), ordering customers to arrive at the store).
Assists with the exterior and interior by ensuring the cleanliness, orderliness and condition and appearance of the store. Comply with all company policies and procedures; maintaining respectful relationships with colleagues.
Performs special duties and other duties as assigned. Training & Personal Development
Attends training and completes PPL requested by manager or assigned by company.
Basic Qualifications
Must be able to read, write and speak English fluently. (Except in Puerto Rico)
Requires willingness to work flexible hours, including evening and weekend hours
