Customer Service Associate On-site

Full job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Customer Service Associate On-site

What does a successful Customer Service Associate do at Fiserv?

A Customer Service Associate is smart, patient, technically savvy, customer focused teammates to help support clients with financial transactions. We are looking for problem solvers, people who are willing to take the extra step to provide great service and have the knowledge to learn to troubleshoot basic issues and inquiries about electronic payments and services. This is a fast paced, high volume onsite Call Center role that will be performed in our Coral Springs facility.

What you will do:

• Receive inbound calls from Bank Clients' account holders, resolve inquiries, and ensure client satisfaction.
• Deliver a WOW experience by actively listening and crafting the best solutions for our clients.
• Utilize exceptional verbal and written communication skills to deliver top-notch service.
• Engage in comprehensive training on multiple Fiserv product lines to foster career advancement and financial growth.
• Advance your career and increase earning potential by participating in extensive training across various Fiserv product lines.

What you will need to have:

• Minimum of two years of consistent experience working in a customer facing role in a Call Center or Financial Services environment. (Within the past two years)
• Demonstrated a stable job tenure of one year or more in each position.
• Minimum of two years proven experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls)
• High School diploma or GED

What would be great to have:

• Bilingual (Spanish – English)
• 3+ years of consistent experience working in a customer facing role in a Call Center or Financial Services environment. (Within the past two years)
• 3+ years proven experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls)

Things to know:

• Compensation: $20.00 and up
• Training Start Date: 17 Jun 24
• Training Schedule and Length: 9:00am-5:30pm EST M-F for a period of 5 weeks.
• Working Schedule: 1st and 2nd shift schedules available with two consecutive days off. We also have a few 4/10 schedules available.
• Holidays worked will be paid at the premium rate of double time and a half
• 1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week
• Shift differentials for those working 2nd shift
• Benefits on day one including medical dental and vision.
• Language pay for Bilingual (Spanish – English) requires successful completion of language assessment.
• Tuition reimbursement
• Your recruiter will discuss expectations with you in further detail
• Pre-employment background, credit, and drug test are required

Important info about this role:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.