Customer Service Consultant

Full job description

Salary: $17.00 per hour + Commission

Need - 1 Customer Service Consultants

Job Type: Full-time

Expected hours: 40 per week

Call Center / In-person / Office

• 8 hour shift

• Day shift

• Monday to Friday

• Start Time: 8:45 am

• Leave Time: 5:30 pm

Need someone who has 3 years experience in a call center and is able to work in a dynamic environment. Need a candidate who understands the importance of having great punctuality / attendance and has the capability of setting and maintaining priorities and objectives. Collaborate with manager to solve work-related problems. Must be aware work schedules, department goals and objectives. Answer incoming calls, enter phone, web and fax orders into our computer system.

Provide information about products and services, to take orders, or to obtain details of complaints. Recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers' problems, refer unresolved customer grievances to designated departments for further investigation.

Locate and correct data entry errors, or report them to manager. Other duties as assigned.

The Essential Competencies:

Problem solving and excellent oral and written communication skills. Have the ability to listen, take action, manage time/timeliness, knowledge of company strategy/understand company values, integrity and trust, flexibility, work independently and with a team, collaborate across departments, relationship builder with strong service attitude, anticipate needs of company and department and uses time efficiently and is able to prioritize.

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our CRM / Salesforce database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Other duties as requested

Communication method(s) used:

• Email
• Phone

Values:

Respect

Embraces diversity

Transparency

Self starter that takes ownership of tasks

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Work Remotely

• No

Work Location: One location

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Work Location: In person

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.