Job Responsibilities: Customer Service Coordinator
Salary: $20-30/Hour
Company: American Airlines
Location: Chicago, USA
Educational Requirements: Bachelor's Degree
Intro
Are you prepared to discover an international of possibilities, each at paintings and in the course of your break day? Be part of our American airways family, and you’ll journey the world, develop your expertise and come to be the satisfactory model of you. As you embark on a brand new adventure, you’ll tackle challenges with flexibility and beauty, studying new capabilities and advancing your career while having the time of your existence. Experience loose to complement each your private and work existence and hop on board!
Why you'll love this activity
The top-class client offerings Coordinator (PCSC) could be chargeable for the general performance inside the PCSC work region. Further, the PCSC is a running member of the top rate customer offerings organization. PCSCs can be required to guide and direct the work of other personnel
What you will do
These are the important capabilities of the activity
This listing is supposed to mirror the present day job but there may be extra crucial capabilities (and non-critical process capabilities) that aren't referenced. Control will alter the job or require other tasks be done when operationally important, watching, of direction, any felony responsibilities which include any collective bargaining obligations.
- Provide top rate customer service to all clients
- Sign in customers and confirm their get admission to to club(s) and/or lounge(s)
- Greet clients by way of completing all guest experience items (e.G., greet customers the use of their name when viable, make certain call tag is seen, provide WIFI password, ask how you can help)
- Book and verify flight reservations (e.G., using the semi-computerized business review surroundings [SABRE], Qantas clever Keypad [QIK]) All
- Take a look at top rate customers in for his or her flights (e.G., flight changes, rebooking, passport verification swipe)
- Monitor flights to perceive boarding times, delays, or disruptions to satisfactory accommodate patron desires
- Trouble patron tickets (e.G., day of departure, reissues, destiny tickets)
- Region clients on priority lists (e.G., upgrades, standby)
- Provide well timed decision of clients’ travel problems
- Contact the next level of customer service guide (i.E., top class offerings CSCs or CSMs) to deal with unresolved client troubles, as wanted
- File consumer issues within the passenger name file (PNR)
- Perform club enrollment or sales activities (e.G., Admiral’s club, credit score card memberships)
- Coordinate all offerings provided to elite repute customers (e.G., Concierge Key program and 5 star carrier)
- Assist elite fame customers (e.G., Concierge Key, five superstar members) as they pass all through terminals
- Help customers with their luggage, as needed
- Display or hold the arrival of the lounges or golf equipment (e.G., through behavior of stroll-throughs)
- Speak with commercial enterprise partners to ensure meals and drinks are supplied to club and/or living room clients at all times
- Oversee the activities of enterprise partners supplying services (e.G., catering, sanitation) to the membership(s) and/or living room(s)
- Help customers with technology furnished in the membership(s) and/or lounge(s)
- Reserve convention rooms (e.G., 1 hour) for same-day tour requests
- Coordinate services for any meetings going on in conference rooms (e.G., food for the meetings)
- Whole open or close tactics for membership(s) and/or front room(s)
- Oversee the overall performance and appearance requirements of all sellers working in club(s) and/or lounge(s)
- Oversee the scheduling for all retailers operating in membership(s) and/or lounge(s)
- Address escalated purchaser problems or concerns
- Examine and address staffing wishes based on volume and abnormal operations
- Educate personnel regarding the operations and norms of the customer support membership(s) and/or lounge(s)
- Conduct liquor stock audit with beverage business accomplice
- Screen KeyStar system to arrange appropriate services for customers (e.G., government officials, OneWorld, Concierge Key, FiveStar)
- Whole each day shift reports to suggest and inform other coordinators of membership and/or living room activities
- Record to put on time, as scheduled, and at your assigned station or place, such as mandatory extra time necessities, various shifts, weekends, and holidays
- Complete activity-applicable trainings
What you may do (cont.)
- Adhere to employer policies, strategies, and overall performance requirements
- Put on uniforms as required by way of company policy
- Adhere to authorities regulations (e.G., DOT, FAA, TSA)
- Behavior shipping test to make sure safe and timely transfers
- Use a couple of internal resources/systems, consisting of throughout patron interactions
* reasonable inns can be made for qualifying people with disabilities
All you may need for fulfillment
Minimum qualifications- schooling & earlier job experience
- Excessive college degree or GED
- Must be capable of examine, write, fluently talk and understand the English language
- Bilingual language competencies required in some places
- Ought to satisfy FAA crook heritage exams to qualify for unescorted get entry to privileges to airport security identity display regions (SIDA), if applicable
- Ought to be capable of cozy suitable airport authority and/or US Customs security badges, if relevant
- Actively reveal high-quality customer service and consumer engagement in an surroundings of hospitality
- Potential to paintings underneath stress, handle a multitude of tasks concurrently whilst paying near attention to element and customer support
- Exceptional salesmanship abilities/interpersonal capabilities with capability to interact effectively with all ranges of control and public touch
- Service-oriented and self-stimulated with a excessive degree of professionalism
- Able to attend schooling instructions in Dallas/castle worth, Texas
- Previous consumer hospitality experience strongly favored
- Preserve a properly-groomed and professional look
- Outstanding communique abilties
- Earlier tour enterprise enjoy preferred
- Pc revel in favored
- Strong organizational and administrative abilities required
- Capability to work irregular and/or prolonged hours, together with weekends and vacations
- Have to document to work on a normal and timely basis
What you'll get
Feel unfastened to take advantage of all that American airlines has to offer:
- Travel Perks: prepared to explore the world? You, your family and your friends can attain 365 destinations on greater than 6,800 daily flights throughout our worldwide network.
- Health blessings: On day one, you’ll have get entry to to your fitness, dental, prescription and imaginative and prescient blessings to help you live nicely. And that’s just the begin, we also offer virtual doctor visits, flexible spending bills and extra.
- Well being applications: We want you to be the best model of yourself – that’s why our well being programs provide you with all of the right equipment, sources and aid you need.
- 401(ok) application: available upon rent and, depending at the workgroup, enterprise contributions in your 401(okay) application are to be had after twelve months.
- Additional advantages: other incredible benefits consist of our worker assistance program, puppy insurance and reductions on accommodations, vehicles, cruises and greater
Feel loose to be your self at American
From the team individuals we hire to the customers we serve, inclusion and variety are the inspiration of the dynamic body of workers at American airways. Our 20+ worker commercial enterprise useful resource agencies are targeted on connecting our team individuals to our clients, suppliers, communities and shareholders, helping team contributors attain their complete ability and creating an inclusive paintings surroundings to satisfy and exceed the wishes of our various international.
Are you equipped to sense a terrific feel of pride and satisfaction as you do your element to maintain the most important airline in the world walking easily as we care for humans on existence’s adventure? Sense unfastened to be your self at American.
