Job Responsibilities: Customer Service Coordinator
Salary: $20-30/Hour
Company: American Airlines
Location: Columbus, USA
Educational Requirements: Bachelor's Degree
Intro
Are you ready to discover a world of opportunities, both at work and at some point of your break day? Be a part of our American airways circle of relatives, and also you’ll travel the world, develop your knowledge and become the fine model of you. As you embark on a new adventure, you’ll tackle challenges with flexibility and charm, mastering new abilties and advancing your career while having the time of your lifestyles. Experience unfastened to enrich both your non-public and paintings lifestyles and hop on board!
Why you may love this task
The top rate customer offerings Coordinator (PCSC) might be accountable for the overall overall performance inside the PCSC work location. In addition, the PCSC is a operating member of the top rate purchaser services organization. PCSCs can be required to lead and direct the work of other employees
What you'll do
These are the vital capabilities of the process
This list is meant to mirror the cutting-edge activity but there may be additional essential capabilities (and non-vital job features) that aren't referenced. Control will adjust the task or require other responsibilities be executed while operationally necessary, staring at, of direction, any prison obligations along with any collective bargaining duties.
- Offer premium customer support to all clients
- Register customers and affirm their get right of entry to to membership(s) and/or living room(s)
- Greet customers via finishing all guest experience items (e.G., greet customers the use of their call when possible, ensure call tag is visible, provide WIFI password, ask how you may help)
- E book and verify flight reservations (e.G., the usage of the semi-automatic business assessment environment [SABRE], Qantas sensible Keypad [QIK]) All
- Test top rate customers in for their flights (e.G., flight modifications, rebooking, passport verification swipe)
- Reveal flights to discover boarding times, delays, or disruptions to fine accommodate customer desires
- Problem purchaser tickets (e.G., day of departure, reissues, future tickets)
- Place clients on priority lists (e.G., improvements, standby)
- Offer timely decision of customers’ journey troubles
- Contact the following stage of customer service guide (i.E., top class services CSCs or CSMs) to address unresolved client issues, as needed
- Report client problems inside the passenger name report (PNR)
- Carry out club enrollment or income activities (e.G., Admiral’s membership, credit card memberships)
- Coordinate all services supplied to elite popularity customers (e.G., Concierge Key application and 5 big name provider)
- Help elite repute clients (e.G., Concierge Key, 5 celebrity participants) as they move throughout terminals
- Help clients with their luggage, as wished
- Monitor or maintain the arrival of the lounges or golf equipment (e.G., via conduct of walk-throughs)
- Communicate with enterprise partners to ensure food and drinks are furnished to club and/or front room clients always
- Oversee the sports of commercial enterprise companions presenting services (e.G., catering, sanitation) to the membership(s) and/or lounge(s)
- Help customers with generation furnished in the membership(s) and/or living room(s)
- Reserve conference rooms (e.G., 1 hour) for same-day tour requests
- Coordinate services for any meetings taking place in conference rooms (e.G., meals for the conferences)
- Complete open or close strategies for club(s) and/or lounge(s)
- Oversee the overall performance and appearance standards of all marketers operating in membership(s) and/or lounge(s)
- Oversee the scheduling for all sellers working in membership(s) and/or lounge(s)
- Address escalated customer troubles or worries
- Examine and cope with staffing wishes based on volume and abnormal operations
- Educate employees concerning the operations and norms of the customer support club(s) and/or living room(s)
- Conduct liquor stock audit with beverage business companion
- Monitor KeyStar machine to set up appropriate offerings for clients (e.G., government officers, OneWorld, Concierge Key, FiveStar)
- Whole every day shift reviews to recommend and tell different coordinators of club and/or lounge activities
- Document to position on time, as scheduled, and at your assigned station or place, consisting of mandatory time beyond regulation necessities, various shifts, weekends, and holidays
- Complete job-applicable trainings
- What you'll do (cont.)
- Adhere to enterprise guidelines, approaches, and overall performance standards
- Wear uniforms as required via agency policy
- Adhere to government rules (e.G., DOT, FAA, TSA)
- Conduct shipping check to make sure safe and well timed transfers
- Use a couple of inner resources/systems, inclusive of all through customer interactions
* affordable lodges can be made for qualifying people with disabilities
All you may want for achievement
Minimum qualifications- training & previous task revel in
- High faculty degree or GED
- Ought to be able to study, write, fluently communicate and apprehend the English language
- Bilingual language abilties required in a few places
- Need to satisfy FAA crook history assessments to qualify for unescorted get admission to privileges to airport security identity display regions (SIDA), if applicable
- Have to be able to cozy appropriate airport authority and/or US Customs protection badges, if relevant
- Actively show superb customer service and patron engagement in an environment of hospitality
- Capacity to paintings under pressure, deal with a large number of projects simultaneously even as paying close interest to detail and customer support
- Extremely good salesmanship abilities/interpersonal capabilities with capability to have interaction effectively with all ranges of management and public contact
- Provider-oriented and self-prompted with a excessive level of professionalism
- Capable of attend education classes in Dallas/castle well worth, Texas
- Earlier purchaser hospitality experience strongly desired
- Hold a nicely-groomed and expert look
- Brilliant conversation capabilities
- Prior travel industry experience desired
- Computer experience favored
- Robust organizational and administrative talents required
- Ability to paintings irregular and/or extended hours, including weekends and holidays
- Must report to paintings on a regular and well timed foundation
What you will get
Feel loose to take benefit of all that American airlines has to offer:
- Journey Perks: equipped to discover the sector? You, your family and your friends can reach 365 locations on more than 6,800 every day flights across our worldwide community.
- Fitness benefits: On day one, you’ll have get entry to in your health, dental, prescription and imaginative and prescient blessings to help you stay nicely. And that’s just the begin, we also provide digital doctor visits, flexible spending debts and greater.
- Wellness applications: We want you to be the satisfactory version of yourself – that’s why our well being applications provide you with all of the proper gear, assets and guide you want.
- 401(ok) software: to be had upon lease and, depending at the workgroup, agency contributions for your 401(ok) application are to be had after 365 days.
- Additional blessings: other fantastic benefits include our employee help software, pet insurance and discounts on accommodations, vehicles, cruises and extra
Sense loose to be yourself at American
From the team participants we hire to the clients we serve, inclusion and variety are the foundation of the dynamic personnel at American airlines. Our 20+ worker commercial enterprise resource corporations are targeted on connecting our team contributors to our customers, suppliers, communities and shareholders, supporting crew contributors reach their full capacity and growing an inclusive paintings environment to satisfy and exceed the wishes of our numerous global.
Are you equipped to feel a exquisite sense of satisfaction and satisfaction as you do your part to hold the biggest airline inside the international running easily as we care for humans on existence’s journey? Experience loose to be yourself at American.
