Job Responsibilities: Customer Service Coordinator
Salary: $20-30/Hour
Company: American Airlines
Location: Juneau, USA
Educational Requirements: Bachelor's Degree
Intro
Are you prepared to explore a global of opportunities, both at paintings and all through your time off? Be a part of our American airlines family, and also you’ll tour the world, grow your information and emerge as the great version of you. As you embark on a new adventure, you’ll address demanding situations with flexibility and style, gaining knowledge of new talents and advancing your profession whilst having the time of your lifestyles. Experience loose to enhance each your personal and work existence and hop on board!
Why you may love this task
The top class client services Coordinator (PCSC) can be responsible for the general performance inside the PCSC paintings location. Similarly, the PCSC is a operating member of the top rate consumer services institution. PCSCs may be required to steer and direct the paintings of different personnel
What you may do
These are the vital features of the activity
This listing is intended to mirror the modern task but there can be extra critical features (and non-essential job features) that aren't referenced. Management will alter the process or require different responsibilities be achieved while operationally necessary, staring at, of direction, any legal responsibilities such as any collective bargaining responsibilities.
- Provide premium customer service to all customers
- Check in clients and affirm their get admission to to membership(s) and/or front room(s)
- Greet customers by using finishing all visitor revel in items (e.G., greet customers using their call whilst viable, ensure name tag is visible, provide WIFI password, ask how you could assist)
- Book and affirm flight reservations (e.G., the usage of the semi-automatic enterprise assessment environment [SABRE], Qantas clever Keypad [QIK]) All
- Check top rate customers in for their flights (e.G., flight modifications, rebooking, passport verification swipe)
- Screen flights to become aware of boarding instances, delays, or disruptions to nice accommodate consumer needs
- Difficulty consumer tickets (e.G., day of departure, reissues, future tickets)
- Vicinity clients on precedence lists (e.G., enhancements, standby)
- Offer well timed decision of customers’ travel issues
- Contact the subsequent stage of customer service support (i.E., premium services CSCs or CSMs) to cope with unresolved consumer problems, as wanted
- File client problems within the passenger call report (PNR)
- Carry out club enrollment or sales activities (e.G., Admiral’s club, credit card memberships)
- Coordinate all offerings supplied to elite popularity clients (e.G., Concierge Key software and 5 star provider)
- Help elite reputation customers (e.G., Concierge Key, five star individuals) as they pass for the duration of terminals
- Help customers with their bags, as needed
- Display or hold the arrival of the lounges or clubs (e.G., thru conduct of walk-throughs)
- Communicate with commercial enterprise partners to make sure food and liquids are supplied to club and/or lounge customers at all times
- Oversee the sports of commercial enterprise partners offering offerings (e.G., catering, sanitation) to the club(s) and/or front room(s)
- Help clients with technology supplied inside the membership(s) and/or lounge(s)
- Reserve conference rooms (e.G., 1 hour) for equal-day journey requests
- Coordinate offerings for any meetings going on in conference rooms (e.G., meals for the conferences)
- Whole open or close procedures for club(s) and/or front room(s)
- Oversee the performance and appearance requirements of all retailers working in membership(s) and/or front room(s)
- Oversee the scheduling for all agents operating in club(s) and/or front room(s)
- Deal with escalated customer issues or issues
- Compare and deal with staffing desires based totally on quantity and abnormal operations
- Teach employees regarding the operations and norms of the customer service membership(s) and/or living room(s)
- Behavior liquor stock audit with beverage business partner
- Display KeyStar device to arrange appropriate offerings for customers (e.G., government officers, OneWorld, Concierge Key, FiveStar)
- Entire day by day shift reports to endorse and inform other coordinators of membership and/or living room activities
- Record to position on time, as scheduled, and at your assigned station or location, which include obligatory beyond regular time necessities, varying shifts, weekends, and holidays
- Whole task-relevant trainings
What you will do (cont.)
- Adhere to enterprise policies, strategies, and overall performance standards
- Put on uniforms as required by means of agency policy
- Adhere to government policies (e.G., DOT, FAA, TSA)
- Behavior transport take a look at to make sure secure and well timed transfers
- Use a couple of inner resources/systems, inclusive of at some point of consumer interactions
* reasonable accommodations can be made for qualifying people with disabilities
All you'll want for success
Minimal qualifications- schooling & earlier job revel in
- High college degree or GED
- Must be able to examine, write, fluently communicate and recognize the English language
- Bilingual language competencies required in a few locations
- Should satisfy FAA criminal historical past exams to qualify for unescorted access privileges to airport safety identity display areas (SIDA), if applicable
- Have to be capable of relaxed suitable airport authority and/or US Customs security badges, if applicable
- Actively show great customer service and consumer engagement in an surroundings of hospitality
- Potential to work under strain, manage a large number of projects concurrently at the same time as paying close attention to detail and customer support
- Exquisite salesmanship abilties/interpersonal competencies with potential to interact effectively with all tiers of management and public touch
- Provider-orientated and self-influenced with a excessive level of professionalism
- Able to attend education instructions in Dallas/fortress well worth, Texas
- Previous patron hospitality experience strongly desired
- Hold a well-groomed and expert appearance
- Splendid verbal exchange abilities
- Previous tour industry enjoy desired
- Computer experience favored
- Strong organizational and administrative capabilities required
- Potential to paintings abnormal and/or extended hours, such as weekends and holidays
- Ought to file to paintings on a regular and well timed basis
What you will get
Feel unfastened to take benefit of all that American airways has to offer:
- Travel Perks: geared up to explore the sector? You, your circle of relatives and your buddies can reach 365 destinations on extra than 6,800 each day flights throughout our worldwide network.
- Fitness advantages: On day one, you’ll have get admission to for your fitness, dental, prescription and vision advantages that will help you stay properly. And that’s simply the begin, we also provide virtual doctor visits, flexible spending bills and more.
- Well-being packages: We need you to be the fine model of yourself – that’s why our wellness programs offer you with all of the proper gear, assets and aid you want.
- 401(ok) software: available upon hire and, relying at the workgroup, organisation contributions to your 401(k) program are to be had after twelve months.
- Additional advantages: other great benefits encompass our worker assistance application, puppy insurance and discounts on motels, cars, cruises and greater
Sense unfastened to be your self at American
From the crew individuals we rent to the customers we serve, inclusion and diversity are the inspiration of the dynamic workforce at American airlines. Our 20+ worker commercial enterprise aid agencies are targeted on connecting our group individuals to our clients, providers, communities and shareholders, assisting team individuals attain their full capability and creating an inclusive paintings environment to meet and exceed the wishes of our diverse international.
Are you geared up to sense a incredible experience of delight and pride as you do your part to preserve the most important airline within the world running easily as we care for humans on life’s journey? Experience loose to be your self at American.
