Job Responsibilities: Customer Service Coordinator
Salary: $20-30/Hour
Company: American Airlines
Location: Dallas, USA
Educational Requirements: Bachelor's Degree
Intro
Are you equipped to explore a global of opportunities, both at paintings and at some stage in your day without work? Be a part of our American Airlines circle of relatives, and also you’ll travel the arena, develop your knowledge and turn out to be the best version of yourself. As you embark on a new adventure, you’ll tackle demanding situations with flexibility and charm, learning new abilities and advancing your profession even as having the time of your lifestyles. Experience free to enrich each of your private and paintings life and hop on board!
Why you will love this process
The top-class consumer services Coordinator (PCSC) will be chargeable for the overall overall performance in the PCSC workplace. Similarly, the PCSC is an operating member of the top-class consumer offerings institution. PCSCs can be required to guide and direct the work of different personnel
What you will do
These are the critical features of the activity
This list is intended to reflect the present-day activity but there can be extra important capabilities (and non-important activity features) that are not referenced. Management will adjust the process or require different responsibilities to be carried out when operationally vital, watching, of direction, any criminal obligations together with any collective bargaining responsibilities.
- Provide top-rate customer support to all customers
- Sign up clients and affirm their access to membership(s) and/or front room(s)
- Greet clients by using completing all guest revel-in items (e.g., greet clients on the usage of their call when feasible, make sure their name tag is visible, provide WIFI password, ask how you could assist)
- E-book and confirm flight reservations (e.g., using the semi-automatic business evaluate surroundings [SABRE], Qantas smart Keypad [QIK]) All
- Take a look at premium clients for their flights (e.g., flight adjustments, rebooking, passport verification swipe)
- Monitor flights to identify boarding times, delays, or disruptions to great accommodate consumer wishes
- Trouble consumer tickets (e.g., day of departure, reissues, destiny tickets)
- Location clients on priority lists (e.g., improvements, standby)
- Offer timely decisions on customers’ travel troubles
- Contact the subsequent level of customer support help (i.e., top class offerings CSCs or CSMs) to deal with unresolved patron troubles, as wished
- Record consumer issues within the passenger call file (PNR)
- Perform membership enrollment or income activities (e.g., Admiral’s Club, credit card memberships)
- Coordinate all offerings supplied to elite reputation customers (e.g., Concierge Key software and 5 superstar service)
- Help elite repute clients (e.g., Concierge Key, 5-star participants) as they circulate during terminals
- Assist clients with their luggage, as needed
- Screen or hold the arrival of the lounges or clubs (e.g., thru the conduct of stroll-throughs)
- Speak with business partners to make certain food and drinks are furnished to membership and/or living room customers at all times
- Oversee the sports of business partners offering services (e.g., catering, sanitation) to the club(s) and/or living room(s)
- Assist customers with generation provided within the club(s) and/or lounge(s)
- Reserve convention rooms (e.g., 1 hour) for same-day tour requests
- Coordinate offerings for any meetings happening in conference rooms (e.g., food for the conferences)
- Whole open or close strategies for a club(s) and/or lounge(s)
- Oversee the performance and look requirements of all sellers running in club(s) and/or living room(s)
- Oversee the scheduling for all sellers operating in club(s) and/or living room(s)
- Address escalated purchaser troubles or issues
- Evaluate and cope with staffing wishes based on volume and abnormal operations
- Train employees regarding the operations and norms of the customer service membership(s) and/or front room(s)
- Behavior liquor inventory audit with beverage business companion
- Screen KeyStar gadget to arrange appropriate services for customers (e.g., government officers, OneWorld, Concierge Key, FiveStar)
- Complete every day shift reviews to advocate and inform other coordinators of membership and/or lounge sports
- Document to put on time, as scheduled, and at your assigned station or vicinity, inclusive of obligatory overtime requirements, varying shifts, weekends, and vacations
- Whole task-applicable training
What you will do (cont.)
- Adhere to employer policies, strategies, and overall performance standards
- Put on uniforms as required with the aid of agency coverage
- Adhere to authorities policies (e.g., DOT, FAA, TSA)
- Conduct shipping take a look at to make certain secure and timely transfers
- Use multiple internal assets/systems, such as during patron interactions
*Affordable lodges can be made for qualifying people with disabilities
All you'll need for achievement
Minimal qualifications- training & earlier process enjoy
- High school diploma or GED
- Should be able to study, write, fluently speak and recognize the English language
- Bilingual language competencies are required in a few places
- Have to fulfill FAA crook background exams to qualify for unescorted get entry to privileges to airport security identification display regions (SIDA), if relevant
- Have to be able to cozy suitable airport authority and/or US Customs security badges, if applicable
- Actively show super customer support and patron engagement in an environment of hospitality
- Ability to work underneath strain, and deal with a large number of projects concurrently whilst paying close interest to detail and customer support
- Outstanding salesmanship abilties/interpersonal competencies with the potential to interact successfully with all ranges of control and public contact
- Provider-orientated and self-stimulated with an excessive degree of professionalism
- Able to attend schooling training in Dallas/fort worth, Texas
- Earlier consumer hospitality revel in strongly desired
- Preserve a nicely-groomed and expert look
- First-rate communique abilties
- Earlier journey enterprises revel in desired
- Computer experience desired
- Strong organizational and administrative abilities required
- Capability to work irregular and/or prolonged hours, along with weekends and vacations
- Ought to record work on a regular and well-timed basis
What you may get
Experience free to take advantage of all that American Airways has to provide:
- Journey Perks: equipped to discover the world? You, your circle of relatives, and your pals can attain 365 destinations on extra than 6,800 each day flights across our international community.
- Fitness advantages: On day one, you’ll have access to your fitness, dental, prescription, and imaginative and prescient blessings to help you stay well. And that’s just the beginning, we additionally offer virtual medical doctor visits, flexible spending bills, and extra.
- Health packages: We need you to be the high-quality version of yourself – that’s why our well-being programs offer you all of the right equipment, sources, and support you want.
- 401(okay) application: available upon lease and, relying on the workgroup, organization contributions for your 401(k) application are available after twelve months.
- Extra blessings: other terrific blessings include our worker assistance program, pet insurance, and discounts on inns, motors, cruises, and extra
Sense free to be yourself at American
From the team contributors we rent to the customers we serve, inclusion and variety are the foundation of the dynamic group of workers at American Airways. Our 20+ employee enterprise useful resource organizations are targeted at connecting our group members to our customers, providers, communities, and shareholders, assisting team contributors to reach their complete ability, and creating an inclusive painting environment to meet and exceed the wishes of our diverse world.
Are you ready to sense a remarkable feeling of delight and pleasure as you do your component to maintain the largest airline in the global running easily as we care for people on existence’s adventure? Experience free to be yourself at American.
