Job Responsibilities: Customer Service Manager
Salary: $20-30/Hour
Company: Delta Airlines
Location: Nashville, USA
Educational Requirements: Bachelor's Degree
HOW YOU'LL ASSIST US PRESERVE MOUNTAINEERING (OVERVIEW & KEY DUTIES)
Chargeable for retaining technical information for troubles affecting customer product traces and coordinate and facilitate containment and rectification plans.
- Effectively control “in-carrier” client relationships – liaison with customer to optimize in-carrier overall performance of the product and manage execution of contractual obligations to ensure that client expectancies are met or exceeded.
- Coordinate and drive purchaser activities thru mro service shipping enterprise and enterprise unit stakeholders on key account agreement deliverables.
- Broaden, control and deliver client overall performance metrics, prepare / chair consumer business evaluations via balance scorecards, as required. Hold technical product line proficiency through continuous training.
- Make sure internal commercial enterprise unit stakeholders certainly apprehend technical elements of account agreement(s) and key deliverables.
- Answerable for being a subject matter professional for all patron contracts in a region
- Communicate with customer settlement requirements along with; logistics, scheduling, engineering, documentation, contacts, maintain days, materials, and so on.
- Number one point of contact for consumer coping with all service shipping requirement aspects.
- Provide customer enter on business forecasts. Understand and remedy operational consumer dissatisfaction troubles.
- Drive success of client pride objectives. Become aware of and expand selling possibilities with commercial enterprise supervisor and local sales supervisor. Take part as core group member in purchaser negotiations and closing new income possibilities.
- Collect extremely good receivables and prepare profitability analysis for patron contracts in the vicinity.
WHAT YOU NEED TO PREVAIL (MINIMUM QUALIFICATIONS)
- Bachelor's degree in Engineering, Finance or associated discipline is required.
- 4+ years Technical experience / expertise within the aerospace, airline or MRO industry particular to Delta Technical Operations’ abilties is needed.
- Established records in customer service and developing interpersonal relationships is required.
- Validated budgetary planning and execution revel in is needed.
- Experience with lean, six sigma or other manner improvement methodologies is favored.
- Outstanding analytical and problem fixing abilties required.
- Strong challenge control talents for delivering tremendous customer service.
- Capability to steer and drive alternate in any respect tiers of the business enterprise.
- Should be particularly talented in written and oral communications and able to produce concise, relevant, documents and presentations for customer and senior leaders.
- Capability to control and execute a couple of priorities in a well timed way.
- Expected travel necessities 25% - 30% annually.
- Superior pc capabilities (ex. Presentations and spreadsheets).
- In which authorised through relevant law, should have obtained or be inclined to receive the COVID-19 vaccine by date of hire to be considered for U.S.-primarily based job, if no longer currently employed with the aid of Delta Air strains, Inc.
- Demonstrates that privateness is a concern when coping with private records.
- Embraces a numerous set of people, wondering and patterns.
- Constantly makes protection and protection, of self and others, the concern.
WHAT WILL PROVIDE YOU WITH A AGGRESSIVE SIDE (FAVORED QUALIFICATIONS)
- A&P license or revel in as a Lead, Foreman, or Product Line manager in a technical/production based totally surroundings is exceedingly preferred.
- Enjoy with lean, six sigma or other process improvement methodologies is favored.
