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Full job description
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. This is a full-time position with opportunities for growth and advancement.
Responsibilities:
- Provide outstanding customer service by addressing inquiries, resolving complaints, and assisting with product information
- Upsell products and services to maximize sales opportunities
- Communicate effectively with customers through various channels, including phone, email, and chat
- Maintain accurate and detailed records of customer interactions and transactions
- Assist with data entry tasks to update customer information in the system
- Conduct outbound calls to follow up on customer inquiries or provide additional information
- Demonstrate excellent phone etiquette and professional communication skills at all times
- Collaborate with team members to ensure timely resolution of customer issues
Qualifications:
- Previous experience in customer service or related field is preferred
- Strong interpersonal skills and ability to build rapport with customers
- proficiency in English and is a plus
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer skills
- Positive attitude, patience, and problem-solving abilities
We offer competitive pay, comprehensive benefits package, and opportunities for career growth. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Grapevine, TX 76051: Relocate before starting work (Required)
Work Location: In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
