What's The Company Name: Wayfair
Job Name: Customer Service Representative
Qualification Required: Graduation
Job Needed Hours: 8 Hours
Payout: $25 An Hour
Job Place: Tallahassee, USA
At Wayfair, we believe that a phenomenal customer experience coupled with a supportive employee structure has led to our award winning customer service team.
It's not just about answering another phone call, it's about empowering our customers to create spaces that reflect who they are, what they need and value. It will play a crucial role in providing a best-in-class experience when it's needed most. Wayfair will provide you with the training, tools and decision-making power to help our customers find the solutions that best fit their needs.
You will empathically help customers resolve a variety of post-order issues including: shipping queries, damages, returns, exchanges, assembly services, and order notifications. No dashes. There are no ready-made answers. These are true person-to-person interactions where you can make a significant impact. Wayfair will invest in you with continued development, career opportunities and surround you with a team of great people
What does a service worker do?:
- Demonstrate Reliability: Attendance and a commitment to be there for the full shift every day is key. This helps ensure that we are ready and willing to help our customers when they need us most. For unforeseen events or problems, we require our associates to be proactive in communication and planning where possible.
- Handles a high volume of contacts - will handle around 50-60 phone calls per shift. This is a fast paced and highly structured environment. There is little downtime at this position, as you typically get back to back calls during your shift.
- Meet our high performance bar - You will work to exceed customer satisfaction, excel in meeting customer service efficiency metrics and other responsibilities assigned to you.
- Attract customers: You will need passion for people. You will be the voice of Wayfair and work to build a relationship with customers who reach out to us via inbound phone calls, chat and email. Topics can range from returns, exchanges, deliveries, product availability, order status, and more.
- Actively listen and show empathy: You will actively listen to understand relevant customer information to find the best way to quickly and completely resolve their issue.
- Reduce customer worries: Most customers contact us because they've had a problem and need your help. You will use your conflict management skills to balance client needs with company options, while maintaining a professional composure at all times.
- Troubleshooting: Solutions aren't a one-size-fits-all approach, so customer service associates don't read the preloaded scripts. You will be given a level of autonomy to help clients find the right fit. You will need to think analytically to resolve customer issues in a first contact resolution approach.
- Multitasking: You'll need to juggle multiple browsers, tabs, tools, and screens to answer questions quickly and effectively. The ideal customer service representative will be familiar with computers and be able to effectively navigate technology every day.
- Scale Systemic Problems: Help us continuously improve. You will identify areas where improvement is needed and share those trends with leadership.
Benefits:
- Health, vision and dental insurance (coverage starts on day 1!)
- 401(k) with business match up to 4%
- Paid leave (start accumulating time immediately)
- 7 paid federal holidays and 1 floating vacation
- Paid/unpaid parental leave options
- Reimbursement of eligible tuition (up to $5,250)
- Wayfair employee discount
- Community Service Volunteer Day (Paid Day Off)
- Opportunities for growth and development, but not only
What are the requirements?:
- Must be at least 18 years old.
- Must have a high school diploma, GED, or equivalent.
- A working knowledge within Windows operating systems or equivalent.
- Wayfair wants to ensure your success, which is why our training is 100% mandatory. We cannot accommodate absences, days off or delays during these first 3 weeks.
- Qualified candidates will need to pass the candidate assessment to proceed with the interview process.
Assistance to people with disabilities
Wayfair is fully committed to providing equal opportunity for all people, including people with disabilities. As part of this commitment, Wayfair will make reasonable accommodations for the known physical or mental limitations of persons with qualifying disabilities, unless doing so imposes an undue disruption on business operations. If you require reasonable accommodations to participate in the job application or interview process, please contact candidateaccommodations@wayfair.com.
Do you need technical assistance?
If you experience technical difficulties submitting your application, please contact our careers team at careers@wayfair.com.
About Wayfair Inc.
Wayfair is one of the largest online destinations in the world for the home. Whether you work at our world headquarters in Boston or Berlin, or in our warehouses or offices around the world, we're reinventing the way people buy their homes. Through our commitment to industry-leading technology and creative problem solving, we are confident Wayfair will host the most rewarding work of your career. If you are looking for rapid growth, constant learning and dynamic challenges, you will find that incredible career opportunities are knocking at your door.
No matter who you are, Wayfair is a place you can call home. We are a community of innovative, bold and pioneers who celebrate our differences and know that our unique perspectives make us stronger, smarter and well positioned for success. We value and rely on the collective voices of our employees, customers, communities and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnic origin, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in holding your details for a period of 12 months in order to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Applicant Privacy Notice (available here: https://www.wayfair.com/careers/privacy). If you have any questions about our handling of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would prefer that we not hold your data, please contact us at any time at dataprotectionofficer@wayfair.com.
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don't know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words "Sorry Sir/Ma'am, I do not know the answer".
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying "May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer "I am not comfortable in English/Hindi. Sir, Can I give the answer in 'your comfortable language'". Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say 'Thank you to your interviewer'
What is remote job?
When a company hires an employee and asks him to work from his home then this working process is called a remote job. The employee is connected with the company remotely. All the work is given and done by employee online. So employee does not need to go to the office to do the work.
Why remote jobs
As we all know that the situation for the last 3 years, is not good because of covid-19. Nobody wants to go out for work. That is the big reason. All job seekers want remote jobs and their family is also stopping them to go out to do a job Because they want to keep their family members safe from covid.
Types of Remote Jobs
There are mainly two types of remote jobs.
1. Telephonic
2. Systematic
A, All the employees come in the telephonic category work on the phone. Mostly two jobs come in this category.
- Customer Support Jobs
- Advisor Jobs
B, All the employees who work on a system (Desktop, Laptop) come in the Systematic category. There are many jobs that come in the category.
- Data Entry Job
- Designer job
- developer job
- Content Writer job
- Video editor job, etc.
Educational Qualification:
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment
Kindly check the Official Notification for more qualification details Notification Link Is Given Below
Document Required:
Required Documents for This recruitment: Candidate should have this Document Before Apply Online Candidates Are Suggested To Read the Official Notification Before Applying
- Document – Qualifications certificate with mark sheets
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website
- Read Notification Carefully Before Apply
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature
- Then Submit Done.
