Company Name: Aetna
Post Name: Customer Service Representative
Qualification: Graduation
Salary: $18/Hour
Location: Topeka, USA
Task Description
Customer support consultant
Carry your heart to paintings at CVS fitness! Our customer Care department of CVS fitness’s Pharmacy benefit manager business is hiring 100s of consumer Care Representatives on your area!
Are you inquisitive about a bendy work agenda and stay inside 75 miles of San Antonio? An possibility where you may balance priorities in and outside of labor even as being devoted to handing over heart driven carrier to our millions of plan individuals? If so, don't forget this position at CVS fitness, a Fortune 4 organisation. We are presently hiring client Care aid groups for the drugstore advantage manager (PBM) division of CVS fitness.
In this position, you will be helping individuals with their pharmacy benefit plans. You may take inbound calls and solution questions regarding prescription insurance, medicinal drug coverage and mail order prescriptions so that our participants higher understand their coverage and options. Through your abilties and knowledge, you'll offer the solutions had to help simplify their fitness care experience. You'll have the opportunity to study more about health care, at the same time as increasing your personal experiences, and establishing doors to extra opportunities within CVS!
We provide do-business-from-home flexibility in case you meet the criteria. Make money working from home standards consists of however isn't always constrained to maintaining your own net with accepted pace requirements, cozy workspace loose from distractions, and a successful finishing touch of the training program. Adherence to HIPAA and governmental compliance are required on this function.
We've got a complete training software to ensure your fulfillment on the group. This includes onsite schooling of up to 6 weeks. Education is created to will let you enjoy hands on studying even as also interacting with running shoes, self-paced modules, and management engagement from day 1! Schooling region can range by way of individual experience with onsite and WFH positions.
Time table alternatives are designed to create a bendy work agenda for those balancing priorities in and out of doors of labor. We're presently offering complete time schedules starting from 30-40 hours per week. Days off and hours may additionally range, though you may have a hard and fast time table. Website online hours are (adjust by web page)
We offer a complete advantages package which includes clinical, dental, imaginative and prescient insurance in addition to a huge range of supplemental blessings and bargain packages which includes tuition compensation. We provide a whole time without work package for complete time colleagues consisting of enterprise paid vacations, PTO, and Floating vacations. Gain and PTO eligibility starts the month following your start day to ensure colleagues are receiving benefits earlier than ever!
Our Care colleagues have opportunities to grow in and outside of our business unit with possibilities for development from a REP I to a REP II and III. There are paths to development through our profession Mapping guide. We need to see you excel!
As we workforce our business in a strategic and dynamic way, it may require us to regulate scheduled working hours to fulfill the range of call volume. There may be periods of peak extent where we ask for an increase for your popular hours labored thru extra time. Equally, there are instances in which name volumes fall, and we may additionally ask colleagues to lessen scheduled hours. Any asked increase or lower to hours can be communicated with advance be aware to a colleague and without impact to gain eligibility. At CVS health, we constantly are searching for to maintain the colleague at the coronary heart of what we do while meeting business needs.
Pay fees begin at $18.00!
Our utility system is two simple steps:
- 1. Observe online
- 2. Take our on line digital process Tryout (Interview Platform) to research even more about the placement
Required Qualifications
- 1- 2 months experience interacting with clients (i.E. Name center, retail, customer support environment, hospitality industry, navy experience)
- Computer talent in home windows-based programs
- Potential to problem solve in a effective, effective manner
- Reliability and compliance with scheduling standards
Preferred Qualifications
- 6 months of experience running in a name middle or healthcare-related field
- Healthcare certification (ex: med assistant) a plus
- Revel in presenting elder care, being a primary caregiver, or volunteer paintings in the network
- Bilingual spanish talking is a plus
- Capacity to hassle remedy in a positive, efficient manner
- Secure relating to customers in a affected person, beneficial way that demonstrates a genuine concern for enhancing the consumer fine of lifestyles
- Reliability and compliance with scheduling standards
- Potential to show off staying power and empathy and explicit warranty and self assurance
- Sturdy customer service talents, along with courteous smartphone etiquette and professionalism
- Robust oral, interpersonal and communication abilties
- Preceding make money working from home revel in preferred however not required
Training
- Excessive college diploma or equal revel in
Business evaluation
Deliver your coronary heart to CVS fitness every one people at CVS health shares a single, clear reason: Bringing our heart to every second of your fitness. This motive publications our commitment to deliver superior human-centric fitness take care of a unexpectedly changing international. Anchored in our emblem — with coronary heart at its center — our cause sends a private message that how we deliver our services is simply as vital as what we supply. Our heart At paintings Behaviors™ guide this cause. We need absolutely everyone who works at CVS health to feel empowered through the function they play in remodeling our tradition and accelerating our ability to innovate and supply answers to make health care more personal, convenient and less costly. We try to sell and preserve a subculture of range, inclusion and belonging each day. CVS fitness is an affirmative movement enterprise, and is an identical opportunity employer, as are the physician-owned corporations for which CVS health affords management offerings. We do now not discriminate in recruiting, hiring, promotion, or some other personnel action based on race, ethnicity, shade, countrywide beginning, intercourse/gender, sexual orientation, gender identification or expression, religion, age, incapacity, included veteran fame, or every other function blanketed with the aid of relevant federal, state, or nearby regulation. We proudly help and encourage human beings with army revel in (active, veterans, reservists and national protect) as well as military spouses to apply for CVS fitness process possibilities.
