Company Name: Aetna
Post Name: Customer Service Representative
Qualification: Graduation
Salary: $21/Hour
Location: Baton Rouge, USA
Job Description
Customer service consultant
Bring your heart to work at CVS health! Our consumer Care department of CVS health’s Pharmacy benefit manager enterprise is hiring 100s of purchaser Care Representatives to your area!
Are you interested in a flexible work schedule and stay within 75 miles of San Antonio? An opportunity in which you may stability priorities in and outside of work even as being committed to turning in heart driven provider to our hundreds of thousands of plan contributors? If so, consider this position at CVS fitness, a Fortune 4 employer. We're presently hiring customer Care guide teams for the drugstore advantage manager (PBM) department of CVS fitness.
In this role, you may be assisting contributors with their pharmacy advantage plans. You will take inbound calls and solution questions regarding prescription insurance, remedy insurance and mail order prescriptions so that our members better apprehend their coverage and alternatives. Via your talents and expertise, you'll provide the solutions needed to help simplify their health care revel in. You may have the possibility to analyze extra about fitness care, at the same time as increasing your personal stories, and opening doors to extra possibilities within CVS!
We provide make money working from home flexibility if you meet the standards. Make money working from home standards includes however isn't always restricted to keeping your very own net with accredited speed necessities, comfy workspace loose from distractions, and successful of completion of the schooling software. Adherence to HIPAA and governmental compliance are required on this role.
We have a complete education software to make sure your success on the team. This includes onsite training of up to 6 weeks. Education is created to permit you to enjoy fingers on mastering at the same time as also interacting with trainers, self-paced modules, and management engagement from day 1! Schooling location can range by character enjoy with onsite and WFH positions.
Agenda alternatives are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently supplying complete time schedules starting from 30-forty hours in step with week. Days off and hours may also vary, although you may have a hard and fast schedule. Website hours are (adjust through web page)
We provide a complete blessings bundle which includes medical, dental, vision coverage in addition to a extensive variety of supplemental benefits and cut price programs including training compensation. We provide a entire time off bundle for complete time colleagues including employer paid holidays, PTO, and Floating holidays. Gain and PTO eligibility begins the month following your start day to make certain colleagues are receiving benefits earlier than ever!
Our Care colleagues have opportunities to grow in and outside of our business unit with possibilities for advancement from a REP I to a REP II and III. There are paths to progression via our career Mapping manual. We want to peer you excel!
As we workforce our commercial enterprise in a strategic and dynamic way, it may require us to adjust scheduled running hours to fulfill the range of call quantity. There may be durations of peak extent where we ask for an growth in your trendy hours labored through additional time. Similarly, there are times wherein call volumes fall, and we may also ask colleagues to reduce scheduled hours. Any requested growth or decrease to hours might be communicated with boost notice to a colleague and without impact to gain eligibility. At CVS fitness, we always seek to preserve the colleague on the coronary heart of what we do when meeting commercial enterprise demands.
Required Qualifications
- Computer talent in windows-primarily based programs
- Capacity to hassle resolve in a fine, efficient manner
- Reliability and compliance with scheduling requirements
Desired Qualifications
- 6 months of revel in running in a name center or healthcare-associated subject
- Healthcare certification (ex: Med Assistant) a plus
- Revel in imparting elder care, being a primary caregiver, or volunteer paintings within the network
- Bilingual Spanish talking is a plus
- Potential to problem remedy in a wonderful, effective manner
- At ease regarding customers in a affected person, useful manner that demonstrates a proper subject for improving the purchaser fine of lifestyles
- Reliability and compliance with scheduling standards
- Potential to showcase staying power and empathy and specific guarantee and self assurance
- Strong customer service skills, inclusive of courteous smartphone etiquette and professionalism
- Strong oral, interpersonal and conversation competencies
- Previous do business from home experience preferred however now not required
Schooling
- Excessive faculty diploma or equal enjoy
Commercial enterprise evaluate
Bring your heart to CVS health every one folks at CVS fitness stocks a single, clean cause: Bringing our coronary heart to each second of your health. This cause courses our dedication to deliver improved human-centric health care for a hastily converting international. Anchored in our emblem — with heart at its middle — our motive sends a private message that how we deliver our services is just as important as what we supply. Our coronary heart At paintings Behaviors™ help this reason. We need every body who works at CVS fitness to experience empowered with the aid of the role they play in reworking our tradition and accelerating our ability to innovate and deliver answers to make fitness care greater non-public, handy and low priced. We attempt to sell and sustain a culture of variety, inclusion and belonging each day. CVS health is an affirmative action employer, and is an identical possibility organization, as are the health practitioner-owned organizations for which CVS fitness affords control services. We do now not discriminate in recruiting, hiring, advertising, or some other personnel movement based totally on race, ethnicity, colour, country wide foundation, intercourse/gender, sexual orientation, gender identity or expression, faith, age, disability, covered veteran popularity, or another function included through applicable federal, state, or nearby regulation. We proudly aid and inspire people with army enjoy (lively, veterans, reservists and national protect) in addition to military spouses to use for CVS fitness process possibilities.
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don't know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words "Sorry Sir/Ma'am, I do not know the answer".
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying "May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer "I am not comfortable in English/Hindi. Sir, Can I give the answer in 'your comfortable language'". Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say 'Thank you to your interviewer'
What is remote job?
When a company hires an employee and asks him to work from his home then this working process is called a remote job. The employee is connected with the company remotely. All the work is given and done by employee online. So employee does not need to go to the office to do the work.
Why remote jobs
As we all know that the situation for the last 3 years, is not good because of covid-19. Nobody wants to go out for work. That is the big reason. All job seekers want remote jobs and their family is also stopping them to go out to do a job Because they want to keep their family members safe from covid.
Types of Remote Jobs
There are mainly two types of remote jobs.
1. Telephonic
2. Systematic
A, All the employees come in the telephonic category work on the phone. Mostly two jobs come in this category.
- Customer Support Jobs
- Advisor Jobs
B, All the employees who work on a system (Desktop, Laptop) come in the Systematic category. There are many jobs that come in the category.
- Data Entry Job
- Designer job
- developer job
- Content Writer job
- Video editor job, etc.
