Job Responsibilities: Customer Service Representative
Salary: $20-30/Hour
Company: Aetna
Location: Columbia, USA
Educational Requirements: Bachelor's Degree
Task Description
Bring your heart to paintings at CVS fitness! Our consumer Care department of CVS health’s Pharmacy advantage manager enterprise is hiring 100s of customer Care Representatives on your area!
Are you interested by a flexible work schedule and live in the nation of Tennessee? An opportunity wherein you can balance priorities in and out of doors of labor while being committed to handing over heart pushed service to our millions of plan contributors? If so, don't forget this function at CVS fitness, a Fortune four organization. We are currently hiring purchaser Care guide groups for the drugstore gain manager (PBM) division of CVS fitness.
On this function, you will be supporting participants with their pharmacy gain plans. You will take inbound calls and answer questions concerning prescription coverage, medication insurance and mail order prescriptions so that our participants higher recognize their insurance and options. Thru your abilities and knowledge, you may offer the answers needed to assist simplify their fitness care enjoy. You will have the possibility to examine greater about health care, at the same time as increasing your own studies, and opening doorways to additional opportunities inside CVS!
This role is absolutely remote WFH. You ought to meet WFH standards consisting of maintaining your personal net with accepted velocity necessities, cozy workspace unfastened from distractions, and a virtual workplace inspection. Adherence to HIPAA and governmental compliance are required in this position.
We've got a complete education software to ensure your achievement on the group. This consists of 6 weeks of virtual training. Education is created to can help you revel in fingers on mastering whilst additionally interacting with running shoes, self-paced modules, and management engagement from day 1!
Schedule options are designed to create a bendy work schedule for the ones balancing priorities in and outside of labor. We're currently presenting full time schedules starting from 30-forty hours in step with week. Days off and hours may additionally range, although you'll have a set schedule. Website hours are 7am-11pm CST, 7 days every week.
We offer a complete advantages package deal which incorporates medical, dental, vision coverage in addition to a huge range of supplemental advantages and bargain packages along with training reimbursement. We provide a whole day without work package deal for full time colleagues including agency paid holidays, PTO, and Floating vacations. Gain and PTO eligibility starts offevolved the month following your start day to ensure colleagues are receiving blessings earlier than ever!
Our Care colleagues have opportunities to develop in and outside of our commercial enterprise unit with possibilities for development from a REP I to a REP II and III. There are paths to progression through our profession Mapping manual. We need to see you excel!
As we team of workers our enterprise in a strategic and dynamic manner, it could require us to adjust scheduled operating hours to fulfill the variety of call extent. There can be periods of height extent wherein we ask for an increase for your fashionable hours labored via additional time. Similarly, there are instances in which call volumes fall, and we might also ask colleagues to reduce scheduled hours. Any requested boom or lower to hours could be communicated with improve note to a colleague and without impact to gain eligibility. At CVS fitness, we always seek to preserve the colleague on the heart of what we do whilst meeting business needs.
Required Qualifications
- 1 year enjoy interacting with clients (i.E. Name center, retail, customer service environment, hospitality enterprise, navy revel in)
- Pc talent in windows-based packages
- Ought to live within one hundred fifty miles of Nashville
Desired Qualifications
- Capacity to hassle solve in a fine, effective way
- Comfy regarding clients in a patient, beneficial manner that demonstrates a actual concern for enhancing the customer satisfactory of existence
- Reliability and compliance with scheduling standards
- Potential to show off patience and empathy and explicit guarantee and self assurance
- Strong customer service skills, which include courteous cellphone etiquette and professionalism
- Robust oral, interpersonal and conversation abilities
Training
- High college degree or equal experience desired
Commercial enterprise overview
Deliver your heart to CVS fitness each one of us at CVS health shares a single, clean cause: Bringing our heart to each second of your fitness. This purpose publications our commitment to deliver more desirable human-centric health take care of a rapidly converting international. Anchored in our logo — with heart at its center — our purpose sends a non-public message that how we supply our offerings is simply as crucial as what we supply. Our coronary heart At work Behaviors™ assist this purpose. We want every person who works at CVS health to feel empowered by the function they play in reworking our tradition and accelerating our capability to innovate and supply answers to make fitness care more non-public, handy and cheap. We attempt to promote and sustain a subculture of variety, inclusion and belonging each day. CVS fitness is an affirmative motion employer, and is an same opportunity organization, as are the medical doctor-owned companies for which CVS fitness provides management services. We do not discriminate in recruiting, hiring, promotion, or another personnel motion based totally on race, ethnicity, color, national starting place, sex/gender, sexual orientation, gender identity or expression, faith, age, disability, blanketed veteran fame, or any other function blanketed with the aid of applicable federal, nation, or nearby regulation. We proudly help and inspire people with military revel in (lively, veterans, reservists and national guard) as well as military spouses to use for CVS health process opportunities.
