Job Responsibilities: Customer Service Representative
Salary: $20-30/Hour
Company: Aetna
Location: Virginia, USA
Educational Requirements: Bachelor's Degree
Job Description
Customer support representative (Part Time)
Convey your coronary heart to paintings at CVS fitness! Our client Care department of CVS health’s Pharmacy benefit manager commercial enterprise is hiring 100s of customer Care Representatives on your area!
Are you interested i a flexible work agenda and live inside 75 miles of Lees Summit, MO? An opportunity in which you may balance priorities in and outdoor of labor while being devoted to delivering heart pushed carrier to our hundreds of thousands of plan contributors? If so, consider this function at CVS health, a Fortune four company. We're presently hiring component Time patron Care guide groups for the pharmacy gain manager (PBM) division of CVS fitness.
In this function, you may be helping participants with their pharmacy gain plans. You will take inbound calls and solution questions concerning prescription insurance, medication insurance and mail order prescriptions so that our participants higher recognize their insurance and options. Through your talents and knowledge, you will provide the solutions needed to assist simplify their fitness care enjoy. You will have the possibility to learn greater about fitness care, whilst increasing your very own reports, and beginning doorways to extra possibilities within CVS!
We provide earn-a-living-from-home flexibility in case you meet the criteria. Work from home criteria consists of but isn't restrained to retaining your own net with approved pace requirements, cozy workspace unfastened from distractions, and a hit crowning glory of the education software. Adherence to HIPAA and governmental compliance are required in this role.
We have a complete training application to ensure your achievement at the group. This consists of onsite schooling of 6 weeks. Training is created to let you enjoy hands on gaining knowledge of while also interacting with running shoes, self-paced modules, and management engagement from day 1! Training area can vary by person experience with onsite and WFH positions.
Timetable options are designed to create a flexible work agenda for those balancing priorities in and outdoor of work. We are presently supplying component time schedules beginning at 20 hours every week. Days off and hours may additionally vary. Scheduled begin instances will vary and rotate to assist enterprise desires. Web site hours are 6am-11pm neighborhood time, 7 days per week.
Our Care colleagues have opportunities to develop in and out of doors of our business unit with possibilities for development from a REP I to a REP II and III. There are paths to development via our profession Mapping guide. We need to peer you excel!
As we workforce our enterprise in a strategic and dynamic way, it could require us to alter scheduled running hours to meet the range of call extent. There can be intervals of top extent where we ask for an growth for your trendy hours worked thru time beyond regulation. Similarly, there are instances in which call volumes fall, and we can also ask colleagues to reduce scheduled hours. Any requested growth or lower to hours might be communicated with increase observe to a colleague. At CVS fitness, we always are seeking to keep the colleague at the coronary heart of what we do when assembly business needs.
Required Qualifications
- 12 months revel in interacting with customers (i.E. Call center, retail, customer support environment, hospitality industry, military revel in)
- computer proficiency in home windows-primarily based applications
Favored qualifications
- Pals degree or equal experience
- Ability to hassle resolve in a high-quality, productive manner
- Comfy regarding clients in a patient, useful way that demonstrates a authentic challenge for improving the consumer first-class of life
- Reliability and compliance with scheduling requirements
- Ability to show off staying power and empathy and express guarantee and self belief
- Strong customer service talents, which includes courteous smartphone etiquette and professionalism
- Strong oral, interpersonal and communique abilities
Training
- High school degree or equal experience preferred
Enterprise evaluation
Bring your heart to CVS fitness each one folks at CVS fitness stocks a unmarried, clear reason: Bringing our heart to each second of your health. This purpose courses our dedication to deliver enhanced human-centric health care for a unexpectedly changing international. Anchored in our logo — with heart at its center — our purpose sends a private message that how we deliver our offerings is simply as crucial as what we supply. Our coronary heart At paintings Behaviors™ assist this reason. We want anyone who works at CVS fitness to feel empowered by using the role they play in reworking our way of life and accelerating our capability to innovate and supply solutions to make health care extra non-public, convenient and less expensive. We try to sell and sustain a subculture of range, inclusion and belonging every day. CVS health is an affirmative motion employer, and is an equal possibility corporation, as are the health practitioner-owned groups for which CVS fitness presents management offerings. We do not discriminate in recruiting, hiring, promotion, or another employees action based totally on race, ethnicity, coloration, countrywide beginning, intercourse/gender, sexual orientation, gender identity or expression, religion, age, disability, covered veteran reputation, or another feature blanketed with the aid of relevant federal, kingdom, or neighborhood law. We proudly support and inspire humans with navy revel in (active, veterans, reservists and countrywide guard) in addition to army spouses to use for CVS fitness job possibilities.
