Job Responsibilities: Customer Service Representative
Salary: $20-30/Hour
Company: Wells Fargo
Location: Denver, USA
Educational Requirements: Bachelor's Degree
Why Wells Fargo:
This is where your true career begins. We ranked #3 on the 2022 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S. At Wells Fargo, we support employees’ career aspirations and growth. We’re proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace. We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.
About this role: Wells Fargo is seeking a Customer Service Representative (internally titled: Branch Product Support Representative) in Banker Connection as part of Consumer & Small Business Banking. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:
- Take in-bound calls, providing procedural support and resources to branch employees.
- Provide an exceptional internal customer experience on every call.
- Provide resources that allow branch employees to make recommendations on products and services that best accommodate the customer.
- Establish, develop, and maintain positive business relationships with internal partners.
- Collaborate and consult with peers and managers to resolve issues and achieve goals.
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Training and Schedule:
- We provide our employees with continuous coaching and development which enhances their ability to provide exemplary service and fosters career growth.
- We are hiring for full time positions, 40 hours a week. Weekday hours are between 7:30am-7:30pm (CENTRAL TIME) and Saturday hours are 8:00 am to 2:00 pm (CENTRAL TIME).
- A typical starting shift is M-F 9:30 am to 6:30 pm, a set day off during the week, and working every Saturday is required to start with the opportunity for some Saturdays off in the future.
- Saturday shifts will be 4, 5, or 6 hours in duration . As a result, weekday shifts may be longer than 8 hours to accommodate a shorter shift on Saturdays. Shifts are assigned based on business need.
- Training classes start 05/08/2023 in Salt Lake City, UT. Training hours will be 8:30am-5:00pm (LOCAL TIME), Monday-Friday.
- You are required to attend the full duration of this paid 8 to 9 weeks of training.
Required Qualifications, US:
- 2+ years of experience interacting with people or customers, demonstrated through work, military, or education
Desired Qualifications:
- Ability to provide strong customer service while processing complex transactions and performing extensive research to resolve complex customer issues
- Excellent interpersonal skills
- Advanced Microsoft Office skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to troubleshoot common computer problems
- 2+ years of customer service experience
- Solid problem-solving skills
- Ability to perform in a fast-paced and high-pressure phone queue
- Experience meeting customer service or customer satisfaction goals
- Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
- Leadership experience including coaching, training, and mentoring
Job Expectations:
- Ability to work shifts within the business hours of operation as outlined above
- Must be able to attend full duration of required training period
- This position offers a hybrid work schedule
We price diversity
At Wells Fargo, we accept as true with in variety, equity and inclusion inside the place of business; thus, we welcome packages for employment from all certified candidates, irrespective of race, coloration, gender, national beginning, faith, age, sexual orientation, gender identification, gender expression, genetic records, individuals with disabilities, being pregnant, marital status, reputation as a protected veteran or any other fame blanketed through relevant law.
Personnel support our focus on constructing robust patron relationships balanced with a strong hazard mitigating and compliance-driven tradition which firmly establishes the ones disciplines as crucial to the achievement of our customers and organisation. They are liable for execution of all applicable danger applications (credit score, market, monetary Crimes, Operational, Regulatory Compliance), which incorporates successfully following and adhering to applicable Wells Fargo rules and processes, appropriately pleasing chance and compliance responsibilities, timely and effective escalation and remediation of problems, and making sound risk choices. There is emphasis on proactive monitoring, governance, chance identity and escalation, as well as making sound chance choices commensurate with the enterprise unit’s danger appetite and all threat and compliance software requirements.
Candidates making use of to job openings posted in US: All qualified applicants will obtain consideration for employment without regard to race, shade, religion, age, intercourse, sexual orientation, gender identity, countrywide beginning, incapacity, or popularity as a blanketed veteran.
Candidates applying to task openings posted in Canada: applications for employment are advocated from all certified candidates, which includes girls, people with disabilities, aboriginal peoples and seen minorities. Lodging for applicants with disabilities is available upon request in connection with the recruitment system.
