Job Responsibilities: Customer Service Representative
Salary: $20-30/Hour
Company: American Airlines
Location: Michigan, USA
Educational Requirements: Bachelor's Degree
Assessment
Be a part of us for a career with limitless possibilities.
Looking for a activity where a passion for innovation, a culture of teamwork, and opportunities for increase are valued and rewarded? You’ve come to the proper place.
You don’t must be an airline aficionado to join American airways. It takes greater than cool planes to maintain us in advance of the curve, and thanks to our team of backstage specialists, we do simply that. As the biggest airline inside the international, American airways is inside the commercial enterprise of serving the worldwide journey needs of our clients. On the center of the employer is our dedication to every purchaser and each worker. We are dedicated to developing and handing over what our customers fee and are inclined to pay for. Patron-centric making plans, modern marketing, and an exceptional customer enjoy are supported with the aid of a cadre of talented people.
What does it take to join us? We’re happy you asked! We assume great talents in your subject and a dedication to being the great as we relentlessly pursue our goal of being now not simply the biggest airline inside the global, however also the first-rate airline in the international.
Luckily, we’re constructing on almost a century of innovation and firsts in our enterprise – and we plan to keep that lifestyle of excellence.
Why you may love this activity
This complete-time, in-office position is based at our Phoenix Reservations center located at 8140 South Hardy pressure, Tempe, AZ 85284. As a member of our worldwide Reservations enterprise, you will paintings together with fellow crew participants in more than one places of work around the arena, and supply accelerated income and service to clients.
A success Reservations Representatives care for human beings on life’s adventure with the aid of connecting with customers and imparting answers to their journey needs.
What you will do
- Master numerous weeks of rapid-paced, extensive schooling on products, processes, policies and equipment; and maintain learning with recurrent schooling each yr
- Deal with contacts from customers and advantage their believe by offering answers to their travel wishes
- Pay attention to the customers’ wishes and proactively offer options
- Generate revenue by using selling tickets and related merchandise/offerings
- Provide a excessive stage of customer support
- Paintings on a complete-time foundation, working continuously at a computer, with scheduled breaks and lunch durations
- Paintings in an operation that covers a 24-hour length which incorporates weekends and holidays and day/night/in a single day shifts that might range for the duration of the yr and as decided thru seniority bidding
- From time to time, be provided voluntary overtime and required to paintings mandatory extra time
- Be assigned overall performance goals and acquire training closer to non-stop improvement
- Paintings within a worrying surroundings with a passion for way of life and diversity with a robust feel of community, volunteer businesses and support of numerous reasons
* reasonable lodges can be made for qualifying people with disabilities.
All you'll need for fulfillment
Certified candidates:
- Could be as a minimum 18 years of age
- Could have a high faculty diploma or GED Equivalency
- Can study, write, and fluently speak and recognize the English language
- Could be able to perform obligations while last at a pc for prolonged intervals of time
- Can work as scheduled and in accordance with the yank airlines Attendance coverage
- Will focus on info and cope with multiple obligations with accuracy while providing superb customer support
- Are self-disciplined and accountable for appearing job capabilities with minimal supervision
- Are imaginitive, skilled in hassle-solving and are able to take care of difficult/annoying situations
The maximum competitive candidates:
- Are assured in the usage of technology and navigating thru a couple of packages at some stage in a single call
- Have preceding Reservations and/or customer support experience in a contact center environment
- Thrive on non-stop improvement and intention attainment
- Have a passion for journey with the hobby, knowledge, and revel in to become a client’s relied on consultant
- The terms and situations of this role are included by means of the CWA-IBT Collective Bargaining agreement.
What you will get
Sense free to take gain of all that American airways has to provide:
- Tour Perks: ready to discover the arena? You, your circle of relatives and your pals can reach 365 locations on more than 6,800 daily flights throughout our international network
- Fitness blessings: On day one, you’ll have get entry to to your fitness, dental, prescription and imaginative and prescient benefits to help you stay properly. And that’s just the begin, we also offer virtual medical doctor visits, bendy spending debts and extra
- Wellness applications: We need you to be the pleasant model of your self – that’s why our well-being applications offer you with all of the right equipment, assets and help you want
- 401(okay) software: available upon rent and, relying on the workgroup, employer contributions on your 401(k) program are to be had after three hundred and sixty five days
- Extra benefits: other top notch benefits consist of our employee assistance application, puppy insurance and reductions on hotels, automobiles, cruises and extra
- Be part of at a beginning rate of pay of $14.Seventy four in step with hour
- Opportunity to earn additional income through revenue producing promotions and various programs
- Annual step increases as much as $32 in keeping with hour (below contemporary contract)
- Accrue up to two (2) weeks excursion within the first yr for use inside the subsequent calendar year
Sense loose to be yourself at American
From the crew individuals we lease to the customers we serve, inclusion and diversity are the foundation of the dynamic personnel at American airlines. Our 20+ employee enterprise useful resource agencies are targeted on connecting our team individuals to our customers, providers, groups and shareholders, supporting team contributors attain their full ability and creating an inclusive work environment to meet and exceed the wishes of our diverse world.
Are you geared up to sense a high-quality experience of delight and satisfaction as you do your component to preserve the biggest airline in the global strolling smoothly as we care for human beings on lifestyles’s journey? Experience loose to be yourself at American.
