Job Responsibilities: Customer Service Representative
Salary: $20-30/Hour
Company: Aetna
Location: Honolulu, USA
Educational Requirements: Bachelor's Degree
Task Description
Carry your coronary heart to work at CVS Fitness! Our customer Care department of CVS Fitness’s Pharmacy gain supervisor commercial enterprise is hiring 100s of customer Care Representatives in your area!
Are you interested in a flexible work timetable and staying within 75 miles of Orlando? An opportunity where you may balance priorities in and outside of labor while being devoted to handing over coronary heart-pushed service to our hundreds of thousands of plan individuals? If so, keep in mind this role at CVS Fitness, a Fortune Four business enterprise. We're presently hiring purchaser Care assist teams for the pharmacy gain supervisor (PBM) division of CVS Fitness.
In this role, you will assist individuals with their pharmacy benefit plans. You'll take inbound calls and solution questions concerning prescription coverage, medication coverage, and mail-order prescriptions so that our contributors higher apprehend their insurance and alternatives. Via your abilities and understanding, you'll provide the answers to help simplify their fitness care revel in. You may have the opportunity to examine more approximately fitness care, even as expanding your personal reports, and establishing doors to additional possibilities within CVS!
We provide make-money working-from-home flexibility if you meet the standards. Work-at-home standards consist however aren't always restrained to maintaining your personal internet with authorized pace necessities, a comfy workspace unfastened from distractions, and a success of the entirety of the education application. Adherence to HIPAA and governmental compliance is required in this position.
We have a complete training program to make sure your achievement at the crew. This includes onsite education of as much as 7 weeks. Training is created to assist you to revel in fingers-on studying whilst additionally interacting with trainers, self-paced modules, and management engagement from day 1! Education regions can range by way of individual enjoyment with onsite and WFH positions. You may be able to deploy domestically after orientation or at various stages at some point in the education window.
Schedule options are designed to create a flexible work schedule for the ones balancing priorities in and outdoor of work. We are presently imparting full time schedules ranging from 30-40 hours in line with week. Days off and hours may range, although you'll have a set time table. Site hours are 7 am-11 pm EST, 7 days every week.
We provide a comprehensive blessings bundle which incorporates medical, dental, imaginative and prescient insurance in addition to a extensive variety of supplemental benefits and discount programs which include training repayment. We provide a complete time without work package deal for complete time colleagues which includes enterprise paid vacations, PTO, and Floating holidays. Benefit and PTO eligibility starts offevolved the month following your start day to make sure colleagues are receiving benefits earlier than ever!
Our Care colleagues have opportunities to grow in and out of the doors of our commercial enterprise unit with opportunities for advancement from REP I to REP II and III. There are paths to progression thru our career Mapping manual. We need to look you Excel!
As we team of workers our enterprise in a strategic and dynamic way, it is able to require us to adjust scheduled running hours to fulfill the range of call quantity. There may be intervals of height quantity wherein we ask for an increase for your fashionable hours labored thru additional time. Equally, there are times wherein name volumes fall, and we may ask colleagues to reduce scheduled hours. Any requested increase or decrease to hours can be communicated with enhance observe to a colleague and without impact to advantage eligibility. At CVS fitness, we usually are trying to find to hold the colleague at the coronary heart of what we do when assembly enterprise demands.
Required Qualifications
- 1 12 months enjoy interacting with customers (i.E. Name middle, retail, customer service surroundings, hospitality enterprise, navy revel in)
- Pc talent in windows-primarily based programs
Favored Qualifications
- Capability to problem solve in a fine, effective way
- At ease referring to clients in a patient, beneficial way that demonstrates a genuine subject for enhancing the consumer excellent life
- Reliability and compliance with scheduling standards
- Potential to show off endurance and empathy and specific assurance and self assurance
- Strong customer service competencies, consisting of courteous smartphone etiquette and professionalism
- Robust oral, interpersonal, and conversation skills
Education
- High faculty degree or equivalent enjoy desired
Commercial enterprise evaluation
Deliver your heart to CVS health each one folks at CVS health shares a unmarried, clean cause: Bringing our coronary heart to every moment of your fitness. This purpose publications our dedication to deliver improved human-centric fitness care for a hastily changing international. Anchored in our emblem — with coronary heart at its center — our reason sends a non-public message that how we deliver our offerings is just as important as what we deliver. Our coronary heart At paintings Behaviors™ assist this purpose. We want all people who works at CVS health to sense empowered through the role they play in transforming our lifestyle and accelerating our ability to innovate and supply solutions to make health care extra private, handy and low priced. We attempt to sell and preserve a tradition of diversity, inclusion and belonging every day. CVS health is an affirmative motion company, and is an same possibility business enterprise, as are the medical doctor-owned businesses for which CVS fitness provides management offerings. We do no longer discriminate in recruiting, hiring, promotion, or another employees movement based totally on race, ethnicity, color, countrywide foundation, intercourse/gender, sexual orientation, gender identification or expression, religion, age, incapacity, included veteran reputation, or some other function included by using applicable federal, country, or neighborhood law. We proudly aid and inspire humans with navy revel in (energetic, veterans, reservists and countrywide defend) in addition to army spouses to apply for CVS health job possibilities.
