Job Responsibilities: Customer Service Representative
Salary: $20-30/Hour
Company: Aetna
Location: Little Rock, USA
Educational Requirements: Bachelor's Degree
Activity Description
Bring your heart to paintings at CVS Health! Our customer care department of CVS Health’s Pharmacy advantage manager business is hiring 100s of patron Care Representatives in your vicinity!
Are you inquisitive about a flexible painting schedule and staying within seventy-five miles of Lees Summit, MO? An opportunity where you may stabilize priorities in and outside of work while being devoted to handing over the coronary heart-driven carriers to our thousands and thousands of plan members? In that case, keep in mind this function at CVS Fitness, a Fortune 4 organization. We are presently hiring component Time customer Care aid teams for the pharmacy benefit supervisor (PBM) department of CVS Health.
In this function, you may be helping contributors with their pharmacy gain plans. You will take inbound calls and solution questions concerning prescription coverage, medication insurance and mail-order prescriptions in order that our individuals higher recognize their coverage and options. Thru your capabilities and expertise, you may provide the solutions needed to assist simplify their health care enjoy. You will have the possibility to examine greater approximately fitness care, at the same time as expanding your very own stories, and opening doorways to additional opportunities inside CVS!
We provide make-money working-from-home flexibility in case you meet the standards. Earn a living from home criteria includes however isn't restrained to maintaining your own internet with authorized pace requirements, comfy workspace unfastened from distractions, and a success of the entirety of the schooling software. Adherence to HIPAA and governmental compliance are required on this function.
We've got a comprehensive training program to make certain your success at the team. This includes onsite education of 6 weeks. Education is created to allow you to enjoy hands-on getting to know whilst also interacting with running shoes, self-paced modules, and leadership engagement from day 1! Training areas can range through character enjoy with onsite and WFH positions.
Timetable options are designed to create a flexible work agenda for those balancing priorities in and outside of work. We are presently presenting element time schedules starting at 20 hours every week. Days off and hours may range. Scheduled begin instances will range and rotate to support enterprise wishes. Site hours are 6 am-11 pm nearby time, 7 days in keeping with the week.
Our Care colleagues have possibilities to develop in and outdoors of our commercial enterprise unit with possibilities for advancement from REP I to REP II and III. There are paths to development thru our career Mapping manual. We need to see you excel!
As we team of workers in our commercial enterprise in a strategic and dynamic manner, it is able to require to modify scheduled running hours to fulfill the variability of name quantity. There can be periods of peak extent where we ask for a growth to your standard hours worked via overtime. Equally, there are times in which call volumes fall, and we may additionally ask colleagues to lessen scheduled hours. Any requested boom or decrease in hours may be communicated with Boost and be aware to a colleague. At CVS Fitness, we continually are searching to hold our colleagues at the heart of what we do while meeting enterprise demands.
Required Qualifications
- 1 year revel in interacting with clients (i.E. Call middle, retail, customer support surroundings, hospitality enterprise, military revel in)
- Pc skill ability in home Windows-based total programs
Favored qualifications
- associates diploma or equal revel in
- potential to problem clear up in a tremendous, productive manner
- secure regarding customers in a patient, useful manner that demonstrates a real situation for improving the consumer first-class life
- Reliability and compliance with scheduling requirements
- ability to showcase staying power and empathy and specific guarantee and self-assurance
- robust customer service abilties, inclusive of courteous smartphone etiquette and professionalism
- strong oral, interpersonal, and conversational capabilities
Schooling
- Excessive school degree or equivalent enjoy desired
Enterprise evaluate
Carry your heart to CVS Health every one folks at CVS Health stocks a single, clear purpose: Bringing our heart to each second of your health. This reason guides our dedication to supply more advantageous human-centric health and take care of a rapidly converting international. Anchored in our brand — with a coronary heart in its middle — our motive sends a personal message that how we deliver our offerings is just as important as what we supply. Our heart At work Behaviors™ guide this purpose. We want everybody who works at CVS Fitness to feel empowered by using the role they play in transforming our lifestyle and accelerating our capacity to innovate and supply solutions to make health care extra non-public, handy, and lower priced. We attempt to sell and preserve a tradition of variety, inclusion, and belonging daily. CVS Fitness is an affirmative action company, and is an equal possibility organization, as are the health practitioner-owned agencies for which CVS Health affords management offerings. We do not discriminate in recruiting, hiring, promoting, or every other employee's movement primarily based on race, ethnicity, coloration, national origin, sex/gender, sexual orientation, gender identification or expression, faith, age, incapacity, included veteran repute, or every other function blanketed by applicable federal, country, or nearby law. We proudly help and inspire human beings with military enjoy (energetic, veterans, reservists, and countrywide protection) as well as navy spouses to use for CVS fitness activity opportunities.
