Customer Service Representative

Full job description

Primary Purpose:

• Manage all products of Kinder Morgan customers. This includes, but is not limited to, maintaining accurate inventory records, reconciling inventory quantities to within the contractual tolerances, communicating with the customers as required to satisfy their requirements and communicating with other Kinder Morgan (KM) employees/departments.

Responsibilities:

• Perform all inbound and outbound movements for all modes of transportation (truck, rail and barge).
• Service to the customer to ensure 100% customer satisfaction. Follow through on customer related issues to ensure customer satisfaction.
• Maintain proficiency and accuracy using the various customer information systems.
• Handle issues and problems related to the movement of the customers’ product by interfacing with the Customer Service Supervisors, Operations Supervisors, Dispatch personnel, other CSRs and the Sales Department to offer and execute solutions and adjustments in a timely manner.
• Perform month end processes; verifying all orders are closed, work with Customer Service Supervisor to reconcile any inventory issues.
• Cross trained on all KM accounts. Must be able to satisfy all customer requirements as the business demands.
• Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner.
• Track and record billable services and supplies to ensure accurate customer billing. Enter service and ancillary charges into appropriate systems.
• Interface with customer contacts and carrier reps as necessary.
• Detail oriented, system oriented (Excel, Word, SAP, inventory systems, etc.).
• Perform work as directed by management. Perform job related special assignments as required.
• Must be able to work with a team, take direction from supervisors(s), adhere to required work schedules, focus attention on details, and follow work rules, as well as, take on additional job responsibilities as needed
• Ability to take initiative and work with co-workers to accomplish defined goals in a fast paced environment.

Position Requirements

 

EDUCATION REQUIREMENTS:

Minimum requirements and any additional preferred education or training:

• HS diploma or equivalent

JOB REQUIREMENTS:

Minimum experience, skills, knowledge, certifications, licenses, competencies, working conditions:

• Must be able to work quickly, independently and accurately under pressure.
• Maintain a regular, dependable attendance and high level of performance.
• Able to work various hours and overtime to meet the demands of the business. Weekends, holidays & overtime as required.
• Physical requirements include but may not be limited to walk up and down stairs, standing for extending periods of time and carry up to 25 pounds.
• Must be customer oriented with a positive attitude and exemplifies excellent communication skills.

Preferred experience, skills and knowledge

Above the minimum requirements; not required but advantageous in this position:

• 1-3 years experience in a customer service position.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.