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Full job description
Pacific Guardian Life is seeking a highly qualified and results driven individual to fill a Customer Service Representative position in our Honolulu office.
The Customer Service Representative is responsible for servicing Individual Life and Annuity clients by providing prompt, courteous and accurate information to clients and agents using verbal and written communication. The representative will help customers make informed decisions about their policies by answering questions, resolving issues, and helping to provide them requirements to meet their requests.
MINIMUM QUALIFICATIONS:
- Associate’s degree.
- One (1) year customer service experience. Insurance/financial-services experience preferred. Experience in a call-center environment desired or an ability to handle a high volume of calls and service requests in a fast-paced environment.
- Attainment of the State of Hawaii Life Insurance License within three months from date of hire.
- Must be able to effectively communicate (reading, writing and verbally) with internal and external customers as well as Company personnel at all levels of the organization.
- Desire and initiative to learn about insurance and financial service concepts: product features, financial, insurance, taxes, and estate planning.
- Must be flexible, cooperative and able to adapt to change. Must also be able to work effectively and positively and have a high emotional intelligence level to work with individuals of varying personality types.
- Have time management skills, be well-organized and attentive to detail.
- Proven ability to independently analyze and problem solve to resolve customer issues.
- Basic math skills; addition, subtraction, multiplication, division, percentages, decimals.
- Working knowledge of personal computer and Microsoft Office suite (Word, Outlook, Excel, and OneNote).
- Must be able to maintain a high standard of productivity, efficiency and accuracy while working under pressure.
If you are interested in becoming part of our dynamic team, go to www.pacificguardian.com and click on Join Our Team.
Resumes may be submitted to our Careers Email.
We offer competitive compensation and benefits packages.
No relocation assistance provided.
This organization participates in E-Verify.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Honolulu, HI 96814: Relocate before starting work (Required)
Work Location: In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
