Full job description
A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
The Customer Account Partner (CAP) is responsible for the success of our customers. This is a fast paced role that requires an outstanding skillset. Your job is to ensure that Univar Solutions customers have the best possible customer experience while building and maintaining long lasting relationships. This is the flawless role for someone looking to expand their knowledge in chemical distribution and continue to grow and learn within the organization. This role serves as a main customer contact on a day-to-day basis and provides support for oversight of order activities by achieving key deliverables. A successful CAP will be encouraged to make decisions on behalf of the company in alignment with our financial objectives and customer happiness standards. All activities are to be handled in accordance with the company's goals of safety, compliance, and code of conduct.
WHAT YOU’LL DO:
- Take proactive ownership of customer issues & complaints; trouble shoot problems, and see them through to resolution.
- Assist customers in achieving great value from Univar Solutions by optimally and proactively managing all orders in a timely manner (beginning to end). Handle department requirements and standards on order entry and accuracy.
- Work cross functionally with all teams; raise unresolved issues to the appropriate internal teams.
- Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required.
- Improve policy, procedures, and technology to more effectively enable the end-to-end process, relationships, and value.
- Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends.
- Maintain high Net Promoter Scores Ongoing.
WHAT YOU´LL NEED:
- Bachelor’s Degree preferred; High School degree required;
- Minimum 3 years Customer Service experience with a dedicated customer portfolio
- 3+ years B2B service management experience, with consistent track record and history of building successful relationships with customers.
- Strong Communication
- Proficient in MS Word, Excel, Outlook
- SAP and Salesforce experience a plus
- Experience in distribution and/or chemical industry is desirable
WHERE YOU´LL WORK:
- Morrisville, PA. Hybrid Schedule.
Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our team of more than 10,000 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!
We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.
Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!
We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.
Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
