66.jpg)
Full job description
Great company. Great people. Great opportunities.
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!
As a Customer Service Representative at United Rentals, you will provide service and support to internal and external customers. This is a pivotal role as you will be the first point of contact for many customers. Therefore, professionalism is key in this high volume and fast paced environment.
What you'll do:
-
Answer and appropriately direct inbound customer service calls and emails regarding rental termination requests, equipment service requests, rental requests, billing inquiries, escalations, etc.
-
Log all call details into our ERP system, Rentalman
-
Escalate after hours emergency service and rental requests
-
Adhere to processes and call guidelines as applicable to the call type
-
Other duties assigned as needed
Requirements:
-
High School diploma or equivalent
-
1-2 years Customer Service Experience
-
Strong verbal skills and ability to speak clearly and articulate
-
Data entry skills-40 wpm
-
Proficiency in Microsoft applications
-
Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations
-
Excellent time management and efficiency skills
-
Excellent organizational skills with heavy attention to detail
-
Able to deal with conflict and respond professionally
Why join us?
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
-
Paid Parental Leave
-
United Compassion Fund
-
Employee Discount Program
-
Career Development & Promotional Opportunities
-
Additional Vacation Buy Up Program (US Only)
-
Early Wage Access through Payactiv (US Hourly Only)
-
Paid Sick Leave
-
An inclusive and welcoming culture
