Customer Service Representative

Full job description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of Position:

Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.

Key Responsibilities:

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage
• Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations:

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

***MUST BE LOCAL***

*May need to support weekend coverage from 8:00am to 5:00pm*

Qualifications

• Have knowledge and/or prior experience of industry specific qualifications
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Expected compensation $18.00 to $22.00
• Employee Stock Purchase Plan
• 401k Plan
• Training and Professional Development Program

All your information will be kept confidential according to EEO guidelines.

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