Customer Service Representative

Full job description

HYBRID ROLE BASED OUT OF OUR FAIRFIELD OFFICE

Job Purpose:

Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position will maintain the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.

Job Responsibilities:

• Communicate with allocated customers to develop a new relationship as well as foster existing ones.
• Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
• Act as the first point of contact for resolving customer queries and complaints
• Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
• Develop a relationship with sales team by being proactive and offering creative solutions
• Participate in training of system enhancements, applications, products, and new processes.
• Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
• Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
• Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
• Perform other duties as assigned

Additional Responsibilities & Qualifications:

• Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Proficient computer and technical skills.
• Decision-making skills and independent judgment.
• Ability to manage customer challenges in a professional and decisive manner.
• Customer service experience preferred.

Work Experience:

• 1-3 years of related job experience.

• Ability to work quickly and efficiently.

• Excellent verbal, written, people, and diplomacy skills are required.

• Strong customer service skills (friendly, courteous and helpful).

• Strong planning and organization skills are required.

Education:

• Bachelor's Degree Preferred

• High School Diploma/GED

What We Offer

• Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more here.

Veritiv Corporation, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we’re helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.