CUSTOMER SERVICE REPRESENTATIVE II

Full job description

Division Overview:

Crown’s Closures, Aerosol & Promotional Packaging (CAPP) Division manufactures a variety of packaging solutions for the largest consumer packaging companies in North America. Our distinguished list of clients including SC Johnson, Abbott Laboratories and Unilever. We manufacture total packaging solutions including:

Closures: We manufacture a variety of decorative food and metal vacuum sealed closures, metal and composite closures, capping systems for glass and plastic container manufacturers.

Aerosol Packaging: We manufacture cans and ends for manufacturers of personal care, food, household and industrial products. We offer our customers a broad range of products including multiple sizes, color schemes and shaped packaging.

Promotional and Specialty Packaging: We manufacture a wide array of decorative containers with numerous lid and closure variations.

Here is your chance to join the CAPP Division.

The Customer Service Representative will serve as a main point of contact for assigned customers. This selected individual will collaborate with customers, sales, planning and operations on all facets of our business to ensure business and customer demands are aligned. As a key member of the CSR team, the representative will promote effective communication to maximize productivity in a high-volume manufacturing environment.

Duties And Responsibilities:

Reporting directly to the Supervisor, Customer Service, the Customer Service Representative responsibilities would include, but not be limited to, the following:

• Manage placement of orders and ship orders at customer request.
• Maintain open order status and inventory reports.
• Manage relevant communications regarding order status and delivery.
• Primary contact for field sales and customers. Responsible for communicating all relevant information to account managers and others as necessary.
• Submit engraving orders for new artwork and track through completion and item set up. Advise and or direct customers to appropriate personnel for technical information concerning closures which are specific to their product or process.
• Manage customer complaints, directing them to the Technical Services group or Quality Assurance. Initiate and follow-up on NCR's and submit credits as appropriate.
• Quote pricing as required
• Manage freight ensuring current freight rates in affect and updated in the customer master file
• Run weekly scheduled inventory reports for respective customers or as needed/requested
• Enter various types of invoices related to freight, needs attention inventory, quantity adjustments, graphic charges, etc. for all customers
• Work with customers and account managers to minimize slow moving or obsolete inventory.
• Performs other job-related duties as required or assigned

In addition to the specific responsibilities listed above, the ideal candidate will possess the following:

Minimum Requirements

• Bachelor’s degree in business, management or a related position
• 3+ years of experience in a customer service role
• 3+ years in a manufacturing environment
• Approximately 10% travel

Preferred Requirements

• Packaging industry experience

Competencies

• Capability and flexibility of managing changing business needs and requirements
• Proven record of applied critical thinking in a variety of situations
• Effective oral and written communications
• Strong interpersonal skills
• Demonstrated ability to work effectively in a team environment as well as working independently and self-directed
• Process oriented with a continuous improvement mindset
• Proficiency in MS Word, Excel, Access, PowerPoint and Outlook required