Full job description
Utility Safety and Design, Inc. (USDI – www.usdi.us) provides professional engineering and
design, consultation, construction, and operational services for owners and operators of
natural gas facilities, including transmission operators, municipalities, master meter
operators, and local distribution companies. Whatever your natural gas needs, USDI is
your full-service partner. Since 1969 we’ve served more than 500 pipeline, master meter,
municipal, and utility systems across the Midwest – some with a single service
(such as leak surveys, cathodic protection surveys, regulator station inspections, and
plan development and implementation), others as professional engineers, and still others
as the operator of the record. USDI provides full-spectrum natural gas solutions
through 1) up-front consultation, 2) strategic engineering, and design, 3) affordable
construction services, and 4) total operational support.
JOB SUMMARY & ESSENTIAL FUNCTIONS
USDI is seeking a Customer Service Representative in our Unionville, MO office to provide
administrative support, client liaison, and coordination in a fast-paced environment. This
role will be responsible for tasks including but not limited to:
- General office duties including client support, record-keeping and supply management
- Assisting customers with questions regarding billing statements, applying for natural gas
service or disconnecting natural gas service
- Collecting payments and producing receipts natural gas customers
- Performing billing services for natural gas customers and generating monthly operation
summary reports
- Receiving phone calls and routing callers to the appropriate party
- Providing support to natural gas customers applying for energy assistance with
Green Hills Community Action Agency
- Maintaining polite and professional communications with co-workers, management
and clients with a positive work atmosphere
- Maintaining a safe environment for co-workers, clients, and the public through
adherence to established safety standards and timely reporting of potential hazards
UNIONVILLE, MO OLNEY, IL SHELBYVILLE, KY PITTSBORO, IN
28847 US HWY 136 1927 Miller Drive 1018 Mt. Vernon Dr. 7421 N. Co Rd. 225 E.
Unionville, MO 63565 Olney, IL 62450 Shelbyville, KY 40065 Pittsboro, IN 46167
(660) 947-3316 KIRKSVILLE, MO (618) 392-5502 WICHITA, KS (502) 513-5127 PRINCETON, MN (317) 417-3374
210 N Elson St. Suite C 9540 W. Harry St. 31481 125 ½ ST NW
Kirksville, MO 63501 Wichita, KS 67209 Princeton, MN 55371
(660) 474-0079 (316) 239-7313 (660) 474-0789
MINIMUM QUALIFICATIONS
• Associates Degree preferred; High School Diploma (or equivalent) required
- Proficient in Microsoft Office, including Word, Excel, and PowerPoint
- Intermediate to advanced skills in Adobe Acrobat
- Proficiency in Accounting related tasks, a plus
- Proficiency in Salesforce, preferred
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Maintain a high level of professionalism
- Calm in stressful situations or when dealing with difficult customers
- Able to pass a background and driving check, employment history, and drug screening
BENEFITS
USDI offers an excellent benefits package and compensation that will be commensurate
with the level of experience, skills, and abilities possessed by the candidate. USDI benefits
include the following:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-and Long-Term Disability Coverage
- 401(K) Retirement Savings Plan
- Paid Time Off (PTO)
