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Job Responsibilities: Customer Service Specialist
Salary: $20-30/Hour
Company: Amazon
Location: New Hampshire, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Do you revel in assisting U.S. Intelligence network organizations put into effect progressive cloud computing answers and remedy technical troubles? Could you want to try this using the latest cloud computing technologies? Do you have got a knack for helping those businesses understand software architectures and integration processes, and the consultative and leadership abilities to release a assignment on a trajectory to success? Are you acquainted with security excellent practices for programs, servers, and networks? Do you need to be a part of a purchaser facing era team helping to ensure the fulfillment of Amazon internet services (AWS) as a main generation platform?
Amazon.Com changed into recently voted #5 maximum well-known employer within the US, #1 most modern, and # 1 in customer support. Amazon’s generation enterprise has a records and tradition of leading the sector in web-associated technology and offerings. Now, with Amazon net offerings (AWS) you have the hazard to assist individuals and corporations take their computing infrastructures and applications into “the Cloud”. As a member of the AWS help team, you will be at the forefront of Cloud technology with interactions with the overall breadth of AWS services. You may be surrounded by using people which might be enormously clever, captivated with cloud computing, and trust that international magnificence support is crucial to client achievement.
AWS customer service presents worldwide assist to a huge range of industrial and government clients as they build task-crucial programs on pinnacle of AWS offerings together with Amazon EC2 and Amazon S3.
As an AWS customer achievement representative, you'll engage with US authorities (USG), and company clients, imparting education, support and evaluation. You will paintings with the opposite members of the AWS organization group which include Technical Account managers (TAM’s), income and answer Architects. You'll be the situation be counted specialists on enterprise Account and Billing troubles. You'll proactively assist clients avoid capability troubles. Dive deep to understand the underlying troubles to assist a patron clear up problems.
Similarly, your obligations will encompass, but will not be limited to, the subsequent:
- Being the purchaser-dealing with voice for USG and agency clients, addressing complicated account and billing issues
- Running with company clients to apprehend how they use AWS account and billing services, and offering valuable remarks
- Performing deep dive analysis on USG / enterprise purchaser accounts and billing statements
- Train customers on reporting options, alerts and budgets.
- Offering activate, green, distinctive, patron-oriented provider to organization customers
- Working with customer service peers around the globe to make sure a steady and wonderful stage of support
- Using tasks that enhance patron interactions with AWS account and billing facts
- Appearing because the Voice of the customer for our organization customers, reporting and performing on determined regions for development
- Actively seeking solutions to purchaser wishes, speaking tendencies to leadership, and suggesting innovative solutions on behalf of the customer experience
- Assisting with agency client communique at some stage in AWS important launches and help activities
- Assuming obligation for growing detailed understanding about AWS specific product and features
- Paintings with AWS groups to power resolution of issues for clients
- Ensuring internal information reference pages are up to date
Here at AWS, we embrace our variations. We are dedicated to furthering our culture of inclusion. We've got ten worker-led affinity organizations, accomplishing 40,000 personnel in over a hundred ninety chapters globally. We've got modern gain offerings, and we host annual and ongoing mastering reviews, consisting of our Conversations on Race and Ethnicity (center) and AmazeCon (gender range) meetings. Amazon’s culture of inclusion is reinforced within our 14 leadership concepts, which remind group individuals to are seeking numerous views, study and be curious, and earn consider.
This role requires that the candidate decided on be a US Citizen and need to presently own and preserve an energetic TS/SCI protection clearance with polygraph.
In compliance with the U.S. Authorities requirement that personnel of its contractors receive the COVID-19 vaccine if the ones employees paintings on or in reference to U.S. Government contracts, this position may require that the candidate decided on be completely vaccinated towards COVID-19. A person is considered completely vaccinated with the aid of completing the total routine of the COVID-19 vaccine ( doses for Pfizer or Moderna and one dose for Johnson & Johnson)
FUNDAMENTAL QUALIFICATIONS
- Contemporary, energetic US government protection Clearance on the TS/SCI level with polygraph.
- 1+ year experience in customer support and/or Account management running with high-profile customers
- Proven enjoy with MS Excel
FAVORED QUALIFICATIONS
- Revel in in management and/or account management positions
- A power to dig into the details of a gadget or method to clear up purchaser troubles
- Validated achievement in a fast paced support environment
- Confirmed success riding pass-functional deliverables
- Sq. And/or different relational database enjoy
- Strong fluency with web technologies and the net
- Understanding of cloud based compute and storage standards
- Experience taking possession and driving decision on escalated consumer issues
- Incredible oral and written conversation abilties
- Relatively sturdy consumer managing, war decision, and trouble solving competencies; consciousness on great in patron enjoy
What if I’m not an professional in all of the favored qualifications listed at the process description? That’s okay. That’s our preferred list, now not a required indexed. We hire clever folks who can dive deep so we’re greater interested in the areas that you do understand instead of the ones you haven’t been exposed to yet.
Amazon internet offerings is hiring. For greater statistics please visit: http://aws.Amazon.Com/careers/
Amazon is dedicated to a various and inclusive workplace. Amazon is an equal possibility company and does not discriminate on the premise of race, countrywide starting place, gender, gender identification, sexual orientation, blanketed veteran fame, disability, age, or other legally included popularity. For individuals with disabilities who would really like to request an accommodation, visit US incapacity resorts.
