Job Responsibilities: Customer Service Specialist
Salary: $20-30/Hour
Company: Amazon
Location: Atlanta, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Do you have experience helping U.S. Intelligence community corporations put into effect revolutionary cloud computing solutions and resolve technical issues? Could you want to do this using trendy cloud computing technologies? Do you have got a knack for assisting these organizations recognize application architectures and integration techniques, and the consultative and leadership capabilities to launch a project on a trajectory to achievement? Are you familiar with protection exceptional practices for programs, servers, and networks? Do you want to be a part of a client going through generation crew supporting to make certain the success of Amazon internet services (AWS) as a leading generation platform?
Amazon.Com changed into lately voted #five most famous employer within the US, #1 most modern, and # 1 in customer service. Amazon’s generation enterprise has a history and tradition of main the sector in net-related technologies and services. Now, with Amazon net services (AWS) you have got the chance to assist individuals and companies take their computing infrastructures and programs into “the Cloud”. As a member of the AWS support crew, you will be at the forefront of Cloud technology with interactions with the overall breadth of AWS services. You will be surrounded by using humans which might be particularly smart, enthusiastic about cloud computing, and agree with that international elegance help is critical to purchaser success.
AWS customer service offers worldwide guide to a wide range of industrial and government clients as they build project-essential programs on top of AWS services inclusive of Amazon EC2 and Amazon S3.
As an AWS customer achievement consultant, you will interact with US authorities (USG), and organization customers, supplying schooling, aid and evaluation. You may paintings with the other members of the AWS agency group including Technical Account managers (TAM’s), sales and solution Architects. You'll be the problem be counted professionals on business enterprise Account and Billing issues. You may proactively assist clients avoid capability problems. Dive deep to apprehend the underlying problems to assist a customer solve problems.
Similarly, your duties will include, however will not be confined to, the following:
- Being the patron-dealing with voice for USG and enterprise customers, addressing complicated account and billing problems
- Working with agency customers to recognize how they use AWS account and billing services, and presenting treasured comments
- Appearing deep dive evaluation on USG / organization purchaser accounts and billing statements
- Teach customers on reporting alternatives, signals and budgets.
- Providing spark off, green, unique, purchaser-orientated service to enterprise clients
- Working with customer service friends around the world to ensure a steady and notable degree of support
- Riding initiatives that improve client interactions with AWS account and billing facts
- Performing as the Voice of the purchaser for our corporation customers, reporting and acting on found regions for development
- Actively looking for answers to customer wishes, communicating trends to management, and suggesting progressive answers on behalf of the purchaser revel in
- Helping with agency consumer conversation throughout AWS vital launches and guide events
- Assuming obligation for developing targeted know-how approximately AWS specific product and capabilities
- Work with AWS teams to power decision of issues for customers
- Ensuring inner know-how reference pages are up to date
Here at AWS, we embody our variations. We're devoted to furthering our culture of inclusion. We've got ten employee-led affinity organizations, attaining forty,000 personnel in over one hundred ninety chapters globally. We have revolutionary gain services, and we host annual and ongoing learning experiences, inclusive of our Conversations on Race and Ethnicity (center) and AmazeCon (gender variety) conferences. Amazon’s lifestyle of inclusion is reinforced within our 14 leadership ideas, which remind team individuals to are trying to find various views, examine and be curious, and earn accept as true with.
This function requires that the candidate decided on be a US Citizen and should currently possess and preserve an active TS/SCI protection clearance with polygraph.
In compliance with the U.S. Government requirement that employees of its contractors get hold of the COVID-19 vaccine if the ones personnel work on or in reference to U.S. Government contracts, this function may additionally require that the candidate selected be absolutely vaccinated in opposition to COVID-19. Someone is taken into consideration completely vaccinated with the aid of completing the total regimen of the COVID-19 vaccine (two doses for Pfizer or Moderna and one dose for Johnson & Johnson)
SIMPLE QUALIFICATIONS
- Present day, active US government security Clearance at the TS/SCI degree with polygraph.
- 1+ year experience in customer support and/or Account management operating with excessive-profile clients
- Tested enjoy with MS Excel
DESIRED QUALIFICATIONS
- Enjoy in management and/or account management positions
- A drive to dig into the details of a system or method to remedy patron issues
- Proven fulfillment in a fast paced help surroundings
- Demonstrated fulfillment using cross-functional deliverables
- Sq. And/or different relational database revel in
- Sturdy fluency with web technology and the internet
- Understanding of cloud based compute and storage concepts
- Experience taking possession and using decision on escalated purchaser troubles
- High-quality oral and written verbal exchange abilties
- Especially sturdy patron managing, conflict resolution, and hassle solving competencies; focus on excellent in customer enjoy
What if I’m now not an expert in all the favored qualifications indexed at the process description? That’s k. That’s our desired list, no longer a required indexed. We rent clever folks who can dive deep so we’re extra interested in the regions that you do recognise in place of those you haven’t been exposed to but.
Amazon internet offerings is hiring. For greater statistics please visit: http://aws.Amazon.Com/careers/
Amazon is devoted to a numerous and inclusive workplace. Amazon is an identical possibility organisation and does not discriminate on the premise of race, countrywide beginning, gender, gender identity, sexual orientation, blanketed veteran status, incapacity, age, or other legally blanketed popularity. For individuals with disabilities who would really like to request an accommodation, visit US disability hotels.
