Job Responsibilities: Customer Service Specialist
Salary: $20-30/Hour
Company: Amazon
Location: Albany, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Do you enjoy assisting U.S. Intelligence community companies implement revolutionary cloud computing solutions and solve technical issues? Would you like to try the usage of the latest cloud computing technology? Do you have a knack for helping these companies understand application architectures and integration techniques, and the consultative and leadership skills to launch a venture on a trajectory to achievement? Are you familiar with protection fine practices for packages, servers, and networks? Do you need to be a part of a consumer dealing with generation group assisting to make sure the fulfillment of Amazon web offerings (AWS) as a leading generation platform?
Amazon.Com become recently been voted #5 maximum favorite organization inside the US, #1 most modern, and # 1 in customer support. Amazon’s technology commercial enterprise has a record and tradition of leading the world in web-associated technologies and services. Now, with Amazon internet services (AWS) you have the risk to assist people and organizations take their computing infrastructures and applications into “the Cloud”. As a member of the AWS guide group, you will be at the leading edge of Cloud technology with interactions with the total breadth of AWS offerings. You'll be surrounded with the aid of people who can be notably smart, obsessed with cloud computing, and trust that the international magnificence guide is important to consumer achievement.
AWS customer service affords global aid to a wide variety of business and authorities customers as they build project-important programs on the pinnacle of AWS offerings which include Amazon EC2 and Amazon
As an AWS purchaser achievement representative, you will have interaction with the US government (USG), and corporation clients, offering education, assistance, and evaluation. You'll work with the other contributors of the AWS agency team along with Technical Account managers (TAMs), income, and answer Architects. You'll be difficulty remembering professionals on business enterprise Accounts and Billing issues. You will proactively assist clients to keep away from ability problems. Dive deep to recognize the underlying issues to assist a customer remedy troubles.
Further, your duties will include, but will not be restricted to the following:
- Being the purchaser-facing voice for USG and company customers, addressing complicated account and billing problems
- Running with agency clients to apprehend how they use AWS account and billing services, and imparting valuable remarks
- Acting deep dive analysis on USG / corporation purchaser accounts and billing statements
- Educate clients on reporting options, signals, and budgets.
- Offering set-off, green, unique, client-oriented providers to enterprise clients
- Working with customer service friends around the world to make sure a steady and awesome degree of support
- Using projects that improve consumer interactions with AWS accounts and billing records
- Appearing because the Voice of the patron for our agency clients, reporting and performing on observed areas for improvement
- Actively looking for answers to consumer wishes, speaking trends to management, and suggesting modern answers on behalf of the client enjoy
- Helping with employer purchaser conversation throughout AWS vital launches and assisting events
- Assuming duty for growing detailed knowledge about AWS's precise products and capabilities
- Work with AWS teams to pressure decisions of problems for clients
- Making sure internal know-how reference pages are up to date
Right here at AWS, we include our variations. We are dedicated to furthering our culture of inclusion. We've got ten worker-led affinity groups, accomplishing 40,000 personnel in over hundred ninety chapters globally. We've revolutionary advantage offerings, and we host annual and ongoing getting-to-know studies, which include our Conversations on Race and Ethnicity (center) and AmazeCon (gender variety) conferences. Amazon’s subculture of inclusion is reinforced inside our 14 management principles, which remind team members to search for diverse perspectives, analyze and be curious, and earn belief.
This function calls for that the candidate to decide on be a US Citizen and ought to currently possess and preserve an active TS/SCI protection clearance with polygraph.
In compliance with the U.S. Authorities' requirement that employees of its contractors receive the COVID-19 vaccine if those employees work on or in connection with U.S. Authorities contracts, this position may additionally require that the candidate selected be fully vaccinated against COVID-19. A person is considered fully vaccinated via finishing the overall regimen of the COVID-19 vaccine ( doses for Pfizer or Moderna and one dose for Johnson & Johnson)
FUNDAMENTAL QUALIFICATIONS
- Contemporary, active US authorities security Clearance at the TS/SCI level with polygraph.
- 1+ yr enjoy in customer service and/or Account control operating with excessive-profile clients
- Proven to enjoy MS Excel
FAVORED QUALIFICATIONS
- Revel in management and/or account management positions
- A force to dig into the information of a system or manner to clear up consumer problems
- Verified fulfillment in a quick-paced support environment
- Proven achievement riding go-useful deliverables
- Square and/or different relational databases revel in
- Sturdy fluency with web technology and the internet
- Understanding of cloud-based computing and garage ideas
- Experience taking possession and riding decisions on escalated purchaser problems
- Outstanding oral and written communication capabilities
- Fantastically robust consumer handling, struggle resolution, and trouble fixing abilties; cognizance on best in client revel in
What if I’m now not a professional in all the desired qualifications listed at the process description? That’s okay. That’s our favored list, not a required list. We hire smart folks that can dive deep so we’re greater interested in the regions which you do recognize instead of the ones you haven’t been exposed to yet.
Amazon web offerings are hiring. For more information please visit: http://aws.Amazon.Com/careers/
Amazon is committed to a various and inclusive place of work. Amazon is an equal possibility organization and does now not discriminate on the basis of race, country-wide beginning, gender, gender identification, sexual orientation, protected veteran reputation, disability, age, or different legally covered reputation. For people with disabilities who would really like to request accommodation, go to US disability motels.
