Job Responsibilities: Customer Service Specialist
Salary: $20-30/Hour
Company: Amazon
Location: Topeka, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Do you revel in assisting U.S. Intelligence network organizations implement modern cloud computing solutions and resolve technical troubles? Might you like to try the usage of ultra-modern cloud computing technology? Do you have got a knack for supporting those agencies understand utility architectures and integration techniques, and the consultative and management capabilities to release a project on a trajectory to achievement? Are you acquainted with protection high-quality practices for programs, servers, and networks? Do you want to be part of a purchaser-facing generation crew helping to ensure the achievement of Amazon internet services (AWS) as a leading technology platform?
Amazon.Com become these days voted #5 most well-known employer within the US, #1 in maximum modern, and # 1 in customer support. Amazon’s era enterprise has a history and tradition of main the arena in net-related technology and offerings. Now, with Amazon web offerings (AWS) you've got the threat to assist people and companies take their computing infrastructures and applications into “the Cloud”. As a member of the AWS aid group, you may be at the forefront of Cloud technology with interactions with the entire breadth of AWS offerings. You may be surrounded by people who are notably clever, passionate about cloud computing, and consider that global magnificence support is important to consumer fulfillment.
AWS customer support provides international aid to an extensive variety of business and government clients as they build project-important programs on top of AWS offerings together with Amazon EC2 and Amazon S3.
As an AWS client fulfillment representative, you will engage with US authorities (USG), and employer customers, presenting training, assist, and evaluation. You will work with the opposite individuals of the AWS organization group inclusive of Technical Account managers (TAMs), and sales and solution Architects. You will be difficulty remembering specialists on organization Accounts and Billing troubles. You'll proactively assist customers to keep away from capability issues. Dive deep to recognize the underlying problems to help a consumer solve issues.
In addition, your responsibilities will include, but will now not be limited to, the subsequent:
- Being the patron-going through voice for USG and enterprise clients, addressing complex account and billing issues
- Running with organization clients to understand how they use AWS account and billing offerings, and providing precious feedback
- Appearing deep dive analysis on USG / organization purchaser bills and billing statements
- Educate clients on reporting options, indicators, and budgets.
- Providing set-off, efficient, distinct, patron-orientated carrier to business enterprise customers
- Working with customer support peers around the globe to make certain a regular and tremendous degree of guide
- Riding tasks that enhance patron interactions with AWS account and billing data
- Performing as the Voice of the customer for our organisation clients, reporting and acting on determined areas for improvement
- Actively looking for solutions to customer desires, communicating traits to leadership, and suggesting modern solutions on behalf of the purchaser experience
- Supporting with corporation purchaser verbal exchange at some point of AWS crucial launches and aid occasions
- Assuming obligation for growing particular know-how approximately AWS unique product and capabilities
- Paintings with AWS groups to pressure resolution of problems for clients
- Ensuring inner knowledge reference pages are up to date
Here at AWS, we embrace our differences. We're committed to furthering our subculture of inclusion. We've ten employee-led affinity corporations, achieving 40,000 employees in over 190 chapters globally. We've progressive advantage offerings, and we host annual and ongoing getting-to-know studies, including our Conversations on Race and Ethnicity (center) and AmazeCon (gender range) conferences. Amazon’s lifestyle of inclusion is reinforced within our 14 management standards, which remind crew individuals to are looking for various views, analyze and be curious, and earn accept as true with.
This role calls for that the candidate decided on be a US Citizen and have to presently possess and hold an energetic TS/SCI security clearance with polygraph.
In compliance with the U.S. Government requirement that personnel of its contractors obtain the COVID-19 vaccine if the ones personnel work on or in connection with U.S. Authorities contracts, this position might also require that the candidate decided on be fully vaccinated towards COVID-19. A person is considered absolutely vaccinated via completing the total regimen of the COVID-19 vaccine ( doses for Pfizer or Moderna and one dose for Johnson & Johnson)
PRIMARY QUALIFICATIONS
- Modern-day, energetic US government safety Clearance on the TS/SCI degree with polygraph.
- 1+ year enjoy in customer service and/or Account management operating with high-profile customers
- Confirmed experience with MS Excel
DESIRED QUALIFICATIONS
- Enjoy in leadership and/or account management positions
- A power to dig into the details of a device or technique to clear up consumer problems
- Demonstrated fulfillment in a fast paced assist surroundings
- Established achievement riding cross-purposeful deliverables
- Square and/or other relational database revel in
- Robust fluency with internet technologies and the internet
- Knowledge of cloud primarily based compute and garage ideas
- Experience taking ownership and riding resolution on escalated client problems
- Notable oral and written communique talents
- Enormously sturdy consumer handling, battle decision, and hassle fixing capabilities; attention on great in patron enjoy
