Job Responsibilities: Project Manager
Salary: $20-30/Hour
Company: Amazon
Location: Salt Lake City, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Do you enjoy assisting U.S. Intelligence network companies put into effect modern cloud computing answers and solve technical troubles? Could you like to do that using the trendy cloud computing technology? Do you have got a knack for assisting those companies to recognize application architectures and integration tactics, and the consultative and leadership capabilities to launch a task on a trajectory to achievement? Are you familiar with protection best practices for packages, servers, and networks? Do you want to be a part of a consumer-facing era group assisting to make certain the success of Amazon internet services (AWS) as a main generation platform?
Amazon.Com become these days voted #five maximum popular business enterprise within the US, #1 most modern, and # 1 in customer support. Amazon’s era business has a history and subculture of leading the arena in internet-related technologies and services. Now, with Amazon web offerings (AWS) you have got the chance to assist individuals and organizations to take their computing infrastructures and packages into “the Cloud”. As a member of the AWS guide team, you'll be at the forefront of Cloud technology with interactions with the overall breadth of AWS services. You may be surrounded by way of people who might be quite smart, passionate about cloud computing, and consider that an international magnificence guide is crucial to consumer fulfillment.
AWS customer service offers worldwide support to an extensive range of commercial and government clients as they build project-vital programs on top of AWS services such as Amazon EC2 and Amazon S3.
As an AWS client success consultant, you may interact with US authorities (USG), and company customers, providing training, help, and analysis. You will work with the opposite individuals of the AWS employer team together with Technical Account managers (TAMs), sales, and solution Architects. You may be the issue rely specialists on business enterprise Account and Billing issues. You'll proactively help clients keep away from capability issues. Dive deep to apprehend the underlying issues to assist a consumer remedy problems.
Further, your responsibilities will encompass, however, will no longer be constrained to, the subsequent:
- Being the purchaser-facing voice for USG and organization customers, addressing complicated account and billing issues
- Running with agency customers to understand how they use AWS account and billing offerings, and presenting treasured remarks
- Acting deep dive analysis on USG / business enterprise purchaser debts and billing statements
- Educate customers on reporting alternatives, alerts, and budgets.
- Providing set-off, green, certain, client-oriented providers to business enterprise clients
- Operating with customer service friends around the globe to make certain a constant and top-notch level of aid
- Riding projects that enhance purchaser interactions with AWS account and billing facts
- Acting as the Voice of the purchaser for our company customers, reporting and appearing on discovered areas for development
- Actively searching for answers to customer wishes, communicating traits to management, and suggesting progressive solutions on behalf of the purchaser revel in
- Assisting with organization client conversation for the duration of AWS critical launches and assisting activities
- Assuming obligation for developing special know-how about AWS-specific products and capabilities
- Paintings with AWS teams to power decisions on issues for customers
- Making sure internal understanding reference pages are updated
Here at AWS, we embody our variations. We're dedicated to furthering our subculture of inclusion. We have ten worker-led affinity companies, achieving 40,000 personnel in over 190 chapters globally. We've got modern gain offerings, and we host annual and ongoing studying experiences, inclusive of our Conversations on Race and Ethnicity (center) and AmazeCon (gender range) conferences. Amazon’s way of life of inclusion is strengthened inside our 14 management concepts, which remind team members to are trying to find diverse views, study and be curious and earn acceptance as true.
This function calls for that the candidate to decide to be a US Citizen and need to currently own and maintain an energetic TS/SCI safety clearance with polygraph.
In compliance with the U.S. Government requirement that personnel of its contractors receives the COVID-19 vaccine if the ones employees work on or in reference to U.S. Authorities contracts, this role may require that the candidate selected to be completely vaccinated against COVID-19. A person is taken into consideration fully vaccinated with the aid of completing the entire regimen of the COVID-19 vaccine (two doses for Pfizer or Moderna and one dose for Johnson & Johnson)
FUNDAMENTAL QUALIFICATIONS
- Current, lively US government protection Clearance at the TS/SCI level with polygraph.
- 1+ yr experience in customer support and/or Account control running with high-profile clients
- Tested revel in with MS Excel
FAVORED QUALIFICATIONS
- Experience in leadership and/or account management positions
- A pressure to dig into the information of a device or method to resolve purchaser troubles
- Verified achievement in a quick-paced assist surroundings
- Tested achievement using cross-functional deliverables
- Sq. And/or different relational database experience
- Strong fluency with new technologies and the internet
- The expertise of cloud-primarily based compute and storage principles
- Revel in taking possession and riding resolution on escalated client troubles
- Superb oral and written verbal exchange talents
- Pretty robust patron handling, battle decision, and hassle-solving talents; attention on great in patron revel in
What if I’m no longer a professional in all the favored qualifications indexed in the process description? That’s okay. That’s our favored list, now not a required indexed. We lease clever folks who can dive deep so we’re greater interested in the areas which you do know in preference to the ones you haven’t uncovered yet.
