Customer Service Specialist

Full job description

Customer Service Specialist (Intermediate)

As a Customer Service Specialist, you will become an integral part of our quality-driven team. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service daily.

In the Role

• Responding to inbound caller inquiries around general claim or benefit questions and status requests, with focus on quality and first call resolution
• Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
• Negotiate with customers to resolve account matters
• Maintain and notate all appropriate information and documentation on customer accounts
• Processing calls from internal Team Members with inquiries on benefits or policies
• Maintaining accounts and updating information in various databases
• Providing an explanation of programs, benefits, and policies
• Tracking the reason for each call to ensure successful resolution
• Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets

Requirements

• High School Diploma or equivalent
• 3+ years Customer Service experience
• Must possess good verbal and written communication skills.
• Good listening skills and high degree of accuracy required
• Self-starter, requiring little or minimal supervision
• Must be able to handle multi-faceted tasks
• Ability to resolve difficult or pressure situations with minimal supervision

Preferred:

Customer service experience, contact center experience preferred

Insurance experience preferred

Location: Fort Worth, TX Or Evansville, IN

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% share discount)

Tuition reimbursement

Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)

Paid sick leave as determined by state or local ordinance, prorated based on start date

Paid holidays (7 days per year, based on start date)

Paid volunteer time (3 days per year, prorated based on start date)