Job Responsibilities: Customer Service Support
Salary: $20-30/Hour
Company: Apple
Location: Charleston, USA
Educational Requirements: Bachelor's Degree
Summary
Apple on-line keep crew is seeking out inspired, outgoing, service-minded folks who want to provide Apple customers an unheard of revel in.
Key qualifications
- Innovative trouble solvers
- Relaxed operating with ambiguity
- Robust comprehension talents
- Potential to keep a high-quality mind-set in high-strain/rapid-paced paintings surroundings
- Capacity to make sound decision with minimum supervision
- Complicated trouble-fixing capacity, hassle fixing capabilities
- Strong organizational capabilities
- Capability to cognizance and deliver concise information
- Excessive accuracy paintings excellent
- Ability to construct patron engagement
- Desirable team participant
- Professional verbal and written verbal exchange abilities
- Potential to kind in excess of 45 WPM with 95%+ accuracy
- Technical aptitude (laptop literate, able to quickly study new packages
- Capacity to work in move-purposeful teams
- Have the ability of labor shifts within Monday to Sunday, eight hours according to day, forty hours in keeping with week
Description
The customer support professional will offer cellphone or chat support to clients who've order-repute questions or require adjustments to their orders. Translate tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable phrases. Leverage a couple of resources of facts to live contemporary on product capabilities, era adjustments, and activities that impact customers. Capability to assume next steps and make sure an top notch enjoy after the decision by using placing expectancies the purchaser may not have idea approximately: explaining while products will supply, while a credit score card can be charged, while a return may be acquired, and so on.
Education & enjoy
- Bachelor’s degree or equivalent experience favored
Extra necessities
*we're an same possibility company and cost diversity at our agency. We do now not discriminate on the premise of race, religion, color, country wide beginning, gender, sexual orientation, age, marital reputation, veteran repute, or disability reputation. We are able to ensure that individuals with disabilities are provided affordable accommodation to participate in the job application or interview process, to carry out essential process functions, and to acquire other benefits and privileges of employment. Please contact us to request lodging.
