Job Responsibilities: Customer Service Support Specialist
Salary: $20-30/Hour
Company: Apple
Location: South Carolina, USA
Educational Requirements: Bachelor's Degree
Precis
Apple online keep team is looking for influenced, outgoing, service-minded those who want to offer Apple clients an exceptional experience.
Key qualifications
- Innovative hassle solvers
- Cozy working with ambiguity
- Strong comprehension abilities
- Capacity to preserve a fine attitude in excessive-strain/speedy-paced work environment
- Capacity to make sound selection with minimum supervision
- Complex trouble-solving potential, hassle solving abilities
- Strong organizational skills
- Potential to awareness and deliver concise information
- Excessive accuracy work first-class
- Ability to build client engagement
- Correct crew player
- Professional verbal and written conversation competencies
- Capacity to type in extra of forty five WPM with 95%+ accuracy
- Technical flair (laptop literate, capable of quickly analyze new programs
- Capacity to work in move-purposeful groups
- Have the power of work shifts within Monday to Sunday, eight hours per day, forty hours consistent with week
Description
The customer support specialist will offer cellphone or chat aid to customers who've order-fame questions or require modifications to their orders. Translate tech-talk, billing, delivery, and eCommerce jargon into normal, understandable terms. Leverage multiple assets of statistics to stay modern on product features, generation changes, and events that effect clients. Potential to expect subsequent steps and ensure an superb enjoy after the decision through putting expectancies the customer might not have idea approximately: explaining whilst merchandise will deliver, when a credit card will be charged, while a return might be acquired, and so on.
Training & revel in
- Bachelor’s diploma or equivalent revel in preferred
Extra requirements
*we are an equal opportunity enterprise and fee range at our enterprise. We do no longer discriminate on the idea of race, faith, shade, country wide starting place, gender, sexual orientation, age, marital repute, veteran reputation, or incapacity popularity. We can make certain that individuals with disabilities are supplied reasonable lodging to take part in the job utility or interview process, to perform critical task functions, and to get hold of other advantages and privileges of employment. Please contact us to request lodging.
