Full job description

Job Title: Customer Service Tech

Location: Souderton, PA, US, 18964

Business Unit: Compliance Test Solutions

Posting Date: Jun 4, 2024

Job Description:

Title: Customer Service Technician

About Us:

At AMETEK, we don’t just manufacture market-leading electronic instruments and electromechanical devices — we are using innovation to make the world a better place; technology to improve lives; and talent to solve challenges that matter.

Job Summary:

In this role you will be responsible for troubleshooting, repairing and testing customer owned equipment as well as maintaining appropriate documentation. Travel to customer sites required (40%). Responsible for working with customers to solve equipment problems and expedite the necessary repairs in-house or on site. Perform or oversee assembly, installation, startup and repair of amplifiers and systems at the customer location.

Key Responsibilities:

• Perform necessary in-house repairs or calibrations on equipment and evaluate the cause of failure.
• Adjust, calibrate, align, and modify circuitry as needed to meet equipment specifications.
• Maintain accurate repair records and test reports on all returned products.
• Act as technical liaison for customers.
• Maintain awareness of all new products developed to facilitate possible future repairs.
• Resolve customer problems via telephone and/or email by instructing customers on how to make repairs.
• Analyze and interpret simple test data, obtaining the support of higher-level technicians on complex data.
• Ability to perform 80% of repairs independently. Work with Customer Service Tech 1 on complex issues (approximately 20%).
• Assist Test Technicians when required.
• Follow through with highly technical repairs being done by Test Techs or Engineers in order to close complex cases.

Minimum Qualifications:

• Associate degree (A. A.) or equivalent from two-year college or technical school; and three years’ experience, or a demonstrated high degree of ability to successfully perform all duties of this position.
• Thorough understanding of testing and repair of electronic equipment
• Ability to properly use a soldering iron, power supplies, oscilloscopes, spectrum and network analyzers, signal generators, sweep generators, power meters, DVMs, VOMs and other RF related equipment.
• Use ERP system related to record work labor hours per repair, replacement parts used on repair and description of work performed.
• Must be able to use spreadsheets, database viewers and email.
• Must be able to move/lift 25 pounds.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Desired Qualifications:

• Data entry experience
• Strong communication skills
• Project management experience

What’s in It for You:

• Competitive compensation, holiday pay, and paid time off

• Great benefits package that includes health, vision, and dental insurance
• 401(k), plus matching
• Health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
• Employee referral program
• Tuition reimbursement program
• Employee assistance program
• Exciting, fast-paced environment where you could make a true impact
• Opportunities for career advancement within our business unit and across all other AMETEK business entities

Additional Details:

Location Information:

This position is based in Souderton, Pennsylvania, a charming town that boasts a blend of small-town charm and modern amenities. Nestled in a picturesque setting, Souderton provides a welcoming community with local shops, parks, and cultural attractions. Enjoy the tranquility of scenic landscapes and explore the town's rich history. With a close-knit community and a variety of recreational opportunities, Souderton is the perfect place for those seeking a balance between a relaxed lifestyle and engaging local experiences.

To learn more about our company and our job opportunities, visit us at:

https://www.ametek.com/careers

To learn more about the business unit you’ll be joining, visit us at:

https://arworld.us/home/

#LI-Onsite

Compensation

Salary Minimum: $60,000

Salary Maximum: $80,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.