Job Responsibilities: Customer Success Manager
Salary: $20-30/Hour
Company: Google
Location: Bismarck, USA
Educational Requirements: Bachelor's Degree
Minimal qualifications:
- Bachelor’s degree or equal sensible enjoy
- Four years of purchaser going through enjoy in an enterprise IT or consulting enterprise, leading IT adoption or virtual transformation tasks
- Revel in running with move-practical teams, executive customers, and key stakeholders inside matrixed environments
- Ability to journey up to 20% as required
Preferred qualifications:
- Revel in operating with operationalization cyber risk intelligence, protection operations, SIEM, or leap
- Experience helping customers make investments in new technologies and tasks primarily based on predicted price and return on funding
- Experience main massive organisation organizations thru human beings, process, and generation transformation of building and running cybersecurity solutions
- Expertise of Google Cloud safety merchandise
About the task
Our group facilitates clients transform their corporations the use of Google Cloud’s protection products and services, which now consists of Mandiant. The group does this via ensuring that customers are able to maximize their investments in Mandiant benefit, Chronicle, and different tools in the Google Cloud security product suite.
Mandiant (now part of Google) is a identified chief in cyber security knowledge and has earned the agree with of security specialists and corporation executives round the arena. Our specific combination of famend enjoy, nation-state grade chance intelligence, gadget intelligence, and the enterprise's pleasant security validation ensures that Mandiant is aware of greater approximately state-of-the-art advanced threats than anyone.
As a patron success supervisor (CSM), you supplement the industry leading knowledge, innovation, and abilities introduced via Mandiant benefit to drive most commercial enterprise price aligned with patron enterprise desires and targets. In this position, you will foster and hold strategic relationships with a portfolio of clients to drive adoption and engagement, while identifying opportunities to further comprehend fee within and across Mandiant and Google Cloud solutions. You may serve as a depended on consultant and associate, imparting problem count information vital to the customers’ journey with Mandiant and Google Cloud solutions. You will be answerable for helping customers architect, install, and adopt Mandiant and Google cybersecurity answers to constantly reveal and determine safety manipulate effectiveness and locate threats.
Google Cloud hurries up corporations’ capability to digitally rework their business with the best infrastructure, platform, enterprise solutions and expertise. We supply corporation-grade solutions that leverage Google’s cutting-edge era – all on the cleanest cloud inside the industry. Clients in more than 200 international locations and territories turn to Google Cloud as their relied on partner to allow boom and resolve their most critical business problems.
The usa base salary variety for this complete-time role is $a hundred and five,000-$154,000 + bonus + fairness + blessings. Our profits ranges are determined via function, stage, and vicinity. The range displayed on every process posting displays the minimal and most target for brand new lease salaries for the position across all US places. Inside the range, person pay is decided by means of paintings place and extra elements, which includes task-associated talents, revel in, and applicable training or training. Your recruiter can share greater about the specific revenue range for your chosen vicinity at some stage in the hiring technique.
Please note that the repayment info listed in US function postings replicate the bottom salary simplest, and do no longer consist of bonus, equity, or benefits. Study extra approximately blessings at Google.
Obligations
- Steer the submit-sales courting by means of serving because the client’s depended on marketing consultant, supplying portfolio and subject be counted information to force adoption aligned with consumer objectives.
- Lead all levels of the consumer adventure put up-acquisition from onboarding through renewal.
- Oversee customer service sports, serving in a vital trouble control position whilst important.
- Paintings intently with cross-purposeful sales groups and inner business partners to supply customer results, manage threat, and function move-sell opportunities.
- Companion with purchaser-dealing with account groups and executives to expand strategic and technical plans that help clients attain their commercial enterprise targets.
