Job Responsibilities: Customer Success Manager
Salary: $20-30/Hour
Company: Google
Location: Madison, USA
Educational Requirements: Bachelor's Degree
Minimal qualifications:
- Bachelor’s degree or equivalent practical enjoy
- Experience running with pass-practical groups, government customers, and key stakeholders within matrixed environments
- Capacity to journey up to 20% as required
Desired qualifications:
- Experience running with operationalization cyber hazard intelligence, protection operations, SIEM, or jump
- Experience supporting clients investing in new technology and tasks based on expected price and return on investment
- Enjoy leading massive company agencies via humans, methods, and generation transformation of constructing and working cybersecurity solutions
- Knowledge of Google Cloud safety merchandise
Approximately the task
Our crew helps clients rework their corporations using Google Cloud’s safety services and products, which now include Mandiant. The group does this by using making sure that clients are capable of maximizing their investments in Mandiant Advantage, Chronicle, and other equipment inside the Google Cloud safety product suite.
Mandiant (now part of Google) is a diagnosed chief in cyber safety knowledge and has earned the acceptance as true with safety specialists and organization executives around the sector. Our precise combination of renowned experience, geographical region grade hazard intelligence, system intelligence, and the industry's first-class security validation ensures that Mandiant knows greater about modern advanced threats than all of us.
As a purchaser success manager (CSM), you complement the enterprise's main understanding, innovation, and talents delivered thru Mandiant benefit to power maximum enterprise value aligned with purchaser commercial enterprise dreams and goals. In this role, you may foster and maintain strategic relationships with a portfolio of customers to drive adoption and engagement, whilst figuring out possibilities to similarly realize value inside and across Mandiant and Google Cloud solutions. You may function as a trusted consultant and associate, imparting concern matter knowledge essential to the customers’ adventure with Mandiant and Google Cloud solutions. You will be accountable for assisting clients in architect, setting up, and adopting Mandiant and Google cybersecurity solutions to continuously display and verify security management effectiveness and locate threats.
Google Cloud speeds up businesses’ ability to digitally rework their commercial enterprise with a nice infrastructure, platform, enterprise solutions, and know-how. We deliver corporation-grade solutions that leverage Google’s current era – all at the cleanest cloud within the enterprise. Customers in extra than two hundred international locations and territories turn to Google Cloud as their trusted partner to permit increase and remedy their maximum critical business problems.
The user base earnings variety for this full-time position is $ hundred and five,000-$154,000 + bonus + fairness + advantages. Our income stages are determined with the aid of role, level, and vicinity. The range displayed on each task posting displays the minimum and maximum goal for brand new rent salaries for the position across all US locations. In the range, person pay is determined by using workplace and additional elements, such as task-associated abilities, experience, and relevant training or education. Your recruiter can percentage more approximately the particular profits variety for your chosen region for the duration of the hiring procedure.
Please be aware that the repayment information indexed in US role postings replicate the base income only, and do no longer consist of bonus, equity, or benefits. Analyze extra about advantages at Google.
Obligations
- Steer the post-sales dating via serving because the purchaser’s trusted advisor, offering portfolio and concern remember understanding to power adoption aligned with patron objectives.
- Lead all levels of the client journey put up-acquisition from onboarding through renewal.
- Oversee customer support activities, serving in a critical difficulty control function while important.
- Work intently with move-useful sales groups and internal enterprise partners to supply purchaser effects, control threats, and function pass-promote possibilities.
- Companion with patron-going through account teams and managers to expand strategic and technical plans that help customers reap their commercial enterprise targets.
